Wipro recognized for its expertise in delivering digital workplace services

Jo Debecker, Senior Vice President & Global Head, Cloud Infrastructure & Workplace Services at Wipro

Wipro Limited, a tech services and consulting company, has been named a Leader in the PEAK Matrix® for Digital Workplace Service Provider 2022 report by the Everest Group for the North America and Europe regions. The report assessed a total of 25 digital workplace service providers in North America and 22 digital workplace service providers in Europe.

Why did Wipro stand out in the category?

According to the report, Leaders have showed experience and capabilities in delivering digital workplace services across segments, augmented by a broad portfolio, coherent vision, strategic tech investments, and keenness in capability building through proprietary tools, acquisitions, and partnerships. The report also considered capabilities to drive innovation and next-generation service offerings to help clients future-proof their workplace environments.

Wipro’s focus on digital transformation initiatives, consistent value delivery for clients across North America and Europe, backed by flexible service models, verticalized solution offerings, strong partnerships, and competitive pricing were key factors contributing to this recognition.

Wipro’s delivery capabilities, pricing constructs, verticalized solutions, partner ecosystem, investments in experience centers, and acquisition of firms specializing in workplace consulting and cybersecurity contributed to its position as a Leader in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2022. Wipro’s flexibility to adapt to enterprise needs during deal pursuit and contracting stages have been appreciated by its clients.

What were the executives’ thoughts on the milestone?

“The digital workplace transformation is one of the most dynamic service segments and it is humbling to be consistently rated as a workplace LEADER across North America and Europe,” said Jo Debecker, SVP & Global Head, Cloud Infrastructure & Workplace Services, Wipro Ltd.

“This recognition is further proof that our regional alignment of workplace strategies, powerful platforms, novel solutions, and flexible pricing models are striking the right chord with customers globally. We remain focused on forging strategic partner ecosystems to continuously elevate our services and drive employee-centric workplace transformations.”

“Further, the acquisitions we have made in this space are reaping significant dividends and allowing us to realize new synergies. We will continue investing in complementary capabilities to ensure experience-driven service delivery excellence,” Jo Debecker further commented.

“Enterprises are focusing on inculcating empathy and hyper-personalization to navigate and address the challenges around poor employee engagement and productivity, attrition, and lack of organizational citizenship behavior,” said Udit Singh, Practice Director, Everest Group.

“This has been underpinned by multiple regional factors such as the great resignation movement in North America and increase in demand for hybrid work enablement and sustainable workplace creation in Europe. Collectively, these factors have led to a shift towards adoption of an experience-centric and employee-centric digital workplace.”