we-do-IT, a tech services provider focusing on geospatial solutions, has been selected by ETS Infrastructure Management (ETS), Australia’s infrastructure management firms to roll out Microsoft Dynamics 365 Field Service Solution as part of their firm’s digital transformation.
What does Dynamics 365 roll out mean for ETS?
This will bring benefits to ETS’ Toowoomba Regional Council Advanced Metering Infrastructure (Smart Metering) contract, ranging from automation and field services management, through to fuel savings and resulting emissions reductions, safety and support of teams in the field, location-based monitoring and data visualisation to meet their evolving reporting needs.
ETS is one of Australia’s largest privately owned infrastructure management companies, which in the last 10 years has diversified into metering services and engages more than 1,000 personnel. “Utilities are customer-centric organisations and as a result they need access to real-time project status updates, helping them to make proactive decisions in the best interests of their customers,” said Bryan Cowley, General Manager, Metering, ETS.
Commenting on the alliance, Paul Tymensen, Chief Executive Officer at ETS, said, “Reliable and effective field service management is a core element of our value proposition and so we are excited to be working with we-do-IT to build out field solutions that can dynamically adapt based on the particular integration level and requirements of our utilities clients.”
Why is the Dynamic 365 roll out a timely decision?
we-do-IT is also focusing on delivering efficient, app-based job allocation for technicians in the field, streamlined viewing of geolocation data and the creation of ad-hoc inspection forms to be pushed out to field teams in real-time to capture critical data for any given job.
Dr Walter Hesse, Group MD of we-do-IT said that the rollout of Microsoft Dynamics 365 Field Service Solution is a key part of ETS’ focus on consolidating its legacy systems and reducing its technical debt. “It is a privilege to work with ETS on their digitisation journey, ramping up elements such as georouting capabilities in the watering services space,” said Dr Hesse.
Brendan Bain, Director – Telecommunications, Media, Gaming and Energy for Microsoft Australia and New Zealand, said in the current economic environment, businesses were increasingly looking for ways to deliver more for their own stakeholders and customers through deeper use of data and insights, while reducing costs and boosting efficiencies.
“Partners with expert knowledge of the tools and strategies to achieve this, such as we-do-IT, are ultimately helping make our collective customer experience better, our firms more responsive and productive, and making it easier for workers on the ground to do their jobs. The core of a successful tech implementation is making life better – and that’s what this is set to do, while helping ETS run more seamlessly and cost-effectively as a company,” he said.