Uniphore, the leader in conversational automation announced its Series E funding round of $400 million. The round, which brings Uniphore’s total funding to more than half a billion ($610 million) is led by NEA and raises the company’s valuation to $2.5 billion.
March Capital and other existing investors are also participating in this funding round.
The new round of funding is Uniphore’s largest to date and will be used to extend technology and market leadership with advancements in voice AI, computer vision and tonal emotion, and to expand its business operations globally in North America, Europe and Asia Pacific.
Uniphore at forefront of conversational AI
The market for automating enterprise conversations has rapidly accelerated in the past few years as companies recognize the impact of positive client interactions on their brand image.
As a result, many businesses have turned to AI and automation to create smooth and frictionless customer experiences, and Uniphore has been at the forefront of the innovation.
“Understanding conversations and the data and insights derived from them is essential to every business,” said Umesh Sachdev, Chief Executive Officer and co-founder, Uniphore.
“Our conversational automation engine has been delivering innovative solutions to help enterprises not just survive but thrive amidst all the demands placed on them by customers.”
“It is an exciting time to be in this industry and at Uniphore, with a rapidly growing customer base and unparalleled talent joining our leadership team and board of directors. I am looking forward to working with businesses around the world to help drive their success in 2022.”
Uniphore’s rapid growth rate also warranted new additions. Announced is the appointment of Hilarie Koplow-McAdams, Venture Partner, NEA, to Uniphore’s Board of Directors.
Mrs. Koplow-McAdams is a seasoned enterprise software and services executive who brings more than three decades of experience for both growth-stage and established companies.
The Company also recently appointed Balaji Raghavan as CTO, Andrew Dahlkemper as Chief People Officer, and Vinod Muthukrishnan as Senior Vice President, Developer Platforms.
Uniphore reaps big in 2021
In addition to two major acquisitions in 2021; Emotion Research Lab for added capabilities in emotion AI, and Jacada, for enhanced low/no-code capabilities – Uniphore also:
- Uniphore was named as one of the fastest-growing tech companies in North America on the 2021 Deloitte Technology Fast 500™ list
- Uniphore also received the 2021 Frost & Sullivan Global Technology Innovation Leadership Award in Conversational Automation
- Rapidly growing its global customer base
- Publishing results from a consumer survey that confirmed consumer openness to Artificial Intelligence/Automation to improve engagements
“When we look at Uniphore’s technology and the great advances the company has made in the last few years, we are very excited about its future product roadmap and are thrilled to participate in this new round,” said Hilarie Koplow-McAdams, Venture Partner, NEA.
“As we operate in a virtual work model, technologies like Uniphore’s are a necessity for firms that want to unleash their competitive advantage and take their business to the next level.”
