Transformation across Australian workplaces to become more inclusive, connected and democratic

The pandemic forced employers to reimagine how they best engaged their workforces and helped set companies up for success as they navigate towards hybrid workforce structures.

Workplace from Facebook surveyed more than 1,000 Australian office workers.

The research found that according to employees, workplaces are more focused on inclusivity and becoming less hierarchical through using less formal communication channels.

72% of office workers said they felt just as connected or more connected to HQ than they did before COVID 19. 54% say their workplace is now making a bigger effort to be inclusive.

14% said that their office environment was now less hierarchical. The break down of office hierarchy was due to less formal communication channels.

Employee’s workplace comparison to pre COVID 19

Workplaces are now more connected 

Despite lock-downs and isolation, and with many employees now returning to hybrid working, 72% office workers felt just as connected or more to HQ than they did before COVID 19.

21% said they feel more connected with HQ than before COVID-19.

Workplaces are now more inclusive 

Office HQs nationwide ramped up efforts to be more inclusive and employees took note.

54% said their employer is making a bigger effort to ensure people from all backgrounds and job roles feel like they belong in their organisation.

Of the 1 in 5 officers who now feel more connected with HQ that figure spiked to 84%.

Workplaces are now more democratic

A breakdown in traditional office hierarchies could be forming with 14% employees saying their office is now less hierarchical than before COVID 19.

The leading factors attributed to breaking down the office hierarchy were

  • Less formal communication channels such as messaging apps/platforms (54%)
  • Greater flexibility improving work life balance (52%)
  • Casual communications tone between team members (48%)

Industry reaction to workplace transformation

Rebecca Edwards, Kathmandu General Manager said, “As we worked through the pandemic challenges, it was essential that our entire team felt informed, reassured and valued.”

“Collaboration tools have enabled us to connect with our whole team, and include every team member in communication, consultation, and collaborative idea generation opportunities.” 

Collaborating with our team enabled us to introduce flexible working options that support our team to participate fully in the business while balancing their passions and family.”

Vicky Skipp, Head of APAC and Japan, Workplace from Facebook said, “Companies overcame immense challenges to support employees, manage disruption and pivot business models.”

“This research shows that despite the challenges, business leaders have been able to make employees feel more connected and included to their workplace.”

“We learnt during the pandemic that the future belongs to connected companies. It’s never been more important for leadership teams to be human and authentic.”

“As we move into a new era of working, it is critical that leaders continue to show care for their employees and be more proactive in their outreach and communication.”

“Employee engagement is no longer a nicety for companies. It’s a business differentiator.”