Toll Group taps Mendix’s platform to help deliver operational efficiency

Mendix, a Siemens business and global modern low-code enterprise application development platform, has partnered with global logistics provider Toll Group, supporting the firm’s ambitious modernisation effort. Implementing Mendix has enabled Toll Group to rapidly build multiple custom applications in 12 months, enhancing operational efficiency and customer solutions, while empowering business users with no coding experience to build applications.

Why did Toll Group tap Mendix’s solution?

Operating in 25 countries across the planet, with about 500 sites and an extensive freight forwarding network, Toll Group is one of the world’s largest integrated logistics and supply chain management organisations. As the logistics industry rapidly evolves, with changing customer demands and growing competition, Toll Group recognised the need for its core systems and processes to become more agile to adapt to this dynamic business landscape.

Prior to embarking on its IT modernisation, like many firms, Toll Group relied on legacy IT systems. These systems encompassed a various development tech and languages resulting in a scattered IT landscape. It was in this environment, that Toll Group saw the potential to optimising operational efficiency and boosting profitability by streamlining its processes.

By modernising its process, it would ultimately enable Toll Group to remain agile and respond promptly to market dynamics and changing customer preferences. As a strategic step Toll Group determined the need to digitise its processes and adopt an IT-focused approach.

Throughout this journey, Toll Group recognised that achieving true modernisation required a significant organisational and cultural shift, with a focus on empowering both business and IT staff to embrace Mendix’s low-code tech. To foster a culture of innovation and collaboration, Mendix worked with Toll Group to organise hackathons, bringing non-IT employees together to experience Mendix firsthand and ideate on solutions to mitigate real business problems.

By adopting the groundbreaking Mendix low-code platform, Toll Group has successfully replaced several manual processes with digital solutions. This move has not only streamlined workflows, but improved information flows across the organisation. Within a year of implementing Mendix’s low-code platform, Toll Group has achieved remarkable outcomes, delivering multiple value-added applications with a 40% reduction in time-to-market.

What does the partnership mean for Toll Group?

Stuart Robertson, Global Head of Digital Technologies at Toll Group
Stuart Robertson, Global Head of Digital Technologies at Toll Group

Commenting on the partnership, Stuart Robertson, Global Head of Digital Technologies at Toll Group, said, “Like many established organisations, we were using legacy systems and processes across our technology stack, leading to inefficiencies and high operational costs.” 

“As our competitive environment changed, we needed a modern IT system that enabled us to become more agile while fostering a culture of innovation in order to drive business process efficiency and rapidly meet the changing needs of our customers and employees.”

“We are undertaking a significant modernisation journey, prioritising the standardisation and digitisation of our IT landscap. This requires an organisation-wide commitment, bringing together IT and business employees to develop innovative solutions to business problems.”

“After considering several development options, Mendix emerged as the strongest solution for Toll Group’s vast needs and complex use cases with its rapid application development, seamless integration capabilities, and enterprise-grade security. Moreover, by enabling non-technical development, we’ve empowered our employees to be actively involved in building their own apps, driving efficiencies and reducing operational costs,” Robertson further added.

What does the partnership mean for Mendix?

Finbar James Brown, Country Lead ANZ at Mendix
Finbar James Brown, Country Lead ANZ at Mendix

Commenting on the partnership, Finbar James Brown, Country Lead ANZ at Mendix, said, “It’s great to see Toll Group embrace the low-code approach to development to deliver solutions for its clients and employees. By modernising its operational processes and driving a cultural mindset shift towards digital innovation, Toll Group has achieved greater agility, efficiency, and customer-centricity, strengthening its position as a leader in the industry.”

“This partnership is a great case of how the Mendix low-code application development can empower businesses and technology teams to co-create and deliver innovative, high-quality solutions to achieve business goals,” says Nick Ford, Chief Growth Office at Mendix.

“As we see more organisations embrace the low-code approach, we look forward to building on our partnerships and success with businesses across Australia,” Ford further commented.