Thoughtworks cautions global businesses on exploring Web3

Dr. Rebecca Parsons, Chief Technology Officer at Thoughtworks

Thoughtworks, a global technology consultancy that integrates strategy, design and engineering to drive digital innovation, recently released their Looking Glass report. This is a guide to the critical technology-driven shifts set to shape business in 2023 and beyond.

What does Thoughtworks’ Looking Glass report say?

Based on Thoughtworks’ unique approach to delivering cutting-edge innovation to businesses before new technologies reach global mass adoption, this report offers industry leaders recommendations on how to best compete and become disruptors all by themselves.

For many in the industry, Web3 is virtually synonymous with cryptocurrencies, NFTs and other blockchain technology. And yet Web3 particularly is best understood as a collection of building blocks that could serve as the foundation for a more distributed future of the internet.

As governments and organisations adopt concepts such as a decentralised identity, businesses should carefully evaluate Web3 technologies through the lens of tangible value for their customers, to be ready for potential brand and commercial opportunities. “For many businesses, the biggest Web3 opportunities are most likely to emerge around reducing friction and digitalisation,” said Dr. Rebecca Parsons, Chief Technology Officer at Thoughtworks.

“For some, Web3 has become synonymous with volatility and the sensational ‘get rich quick’ schemes. If the security and privacy aspects of blockchain are realised, the gain in distributed identity and greater end-user control could open up new ways for businesses and industry leaders to maintain customer data privacy while earning customer trust and loyalty in Web3.”

What were the six lenses in the Looking Glass report?

  • Accelerating sustainability: Despite the urgency, sustainability is not yet ‘business as usual’ for many organisations.
  • Platforms as products: Platforms need ongoing attention and to evolve and adapt in response to developer feedback and the changing business landscape.
  • Evaluating Web3: Avoid getting dazzled by the hype and focus on what Web3 offers that is directly relevant to your business.
  • Partnering with AI: Innovations in ML and AI are “trickling down” and becoming even more accessible, more embedded in the business and more productive.
  • Making the metaverse: Other fast-advancing technologies including VR/AR/XR, voice, gesture and facial recognition, are already ‘here’ and likely to be more immediately relevant to businesses in a way the metaverse — at least for now — is not.
  • Hostile tech: Balancing threats to security and consumer privacy with evolving regulations and simply doing the right thing will be critical to remaining competitive and fostering customer loyalty.


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