The Disability Trust taps Boomi to better support people with disability

Boomi™, the intelligent connectivity and automation firm, announced that The Disability Trust has chosen the Boomi Platform to better understand the unique needs of its participants and optimise overall care. The Trust is a not-for-profit (NFP) with 1,800 employees and staff who provide varied services to support 4,000+ people with disability to live the life they choose.

This generally includes life skills training, independent living and accommodation assistance, social and networking opportunities, sports and recreation, and employment help.

Why did The Disability Trust onboard Boomi?

To better personalise its care services, The Trust staff and carers needed a secure, singular view of operational, employee, and participant data. As part of its migration from bespoke and siloed on-premises tech to the cloud, the Trust deployed the Boomi Platform to eliminate business siloes, integrate business-critical systems, and centralise data from its applications.

The Trust uses Boomi’s iPaaS to connect systems, including a care management system (CMS), Microsoft Active Directory, risk management, finance, HR and sales, plus a broader range of industry-specific tools. It also introduced Boomi’s Master Data Hub (MDH), and will be migrating employee and participant information into a secure data warehouse.

“A key criteria from our board is putting data into carers’ hands to ensure they offer the best support possible. We want them to have all the information they need in one place so they can make ideal decisions around care and better meet the unique needs of each participant. We also want to ensure our executives and managers have real-time data for their regions and teams at a click of a button,” said Ian Treweek, Head of ICT at The Disability Trust.

Ian Treweek, Head of ICT at The Disability Trust
Ian Treweek, Head of ICT at The Disability Trust

“While we always had that information, it was scattered across multiple systems in various formats. As we move to the cloud, Boomi provided a simple way to get our apps talking to each other so employees will have one clear view of up-to-date and accurate information, giving them the ability to provide personalised support to each participant,” Treweek said.

Once the project is complete, carers will have a good understanding of participants during all engagements, including logging details of their needs, which will be available to all teams. This will enhance initiatives like The Trust’s digital enablement strategy, whereby people with disability get access to activities like simulator driving before taking the wheel of a car, attend video calls for personal or professional purposes, and partake in VR training and gaming.

How effective has the partnership been so far?

The move has had a great impact on the Trust’s ability to fulfil obligations under the National Disability Insurance Scheme (NDIS) to which it transitioned five years ago, and streamline ongoing reporting requirements. Before Boomi, The Trust relied on legacy, point-to-point integrations, which required extensive coding and management. In some cases, there was no integration capability, risking inconsistencies and errors resulting from manual data entry.

“A lot of organisations in our sector use ad hoc solutions, leaving workers to manually punch in data to multiple systems. It’s a lot of unsustainable rework. With seven core applications that all need to be intertwined, having Boomi instantly connecting data saves many hours of data entry while avoiding duplication through automated cross-checks. The potential time workers get back can be dedicated to where it’s needed most: providing care,” said Treweek.

The Trust selected Boomi following a competitive tender featuring six firms. After a series of pilots, Boomi was chosen as it offered the best ROI, and didn’t require additional headcount to handle technical complexities and coding. These were critical factors for an NFP like The Trust, where every dollar saved can be reallocated to add value in support of its participants.

The Trust also plans to leverage Boomi’s API and API Management perks to establish uniform processes for employee onboarding. The goal is to create a seamless process that accurately captures data and eliminates hours of data entry when new hires enter the organisation.

What does the partnership mean for Boomi?

Nathan Gower, Director, Australia and New Zealand at Boomi.
Nathan Gower, Director, Australia and New Zealand at Boomi

“Data not only optimises decision-making, but holds the answers to questions organisations may not even know to ask. Without a centralised view of this asset, companies are forced into workarounds that delay service delivery, and risk blowing out costs, which is particularly detrimental to NFPs,” said Nathan Gower, Director, Australia and New Zealand at Boomi.

“With Boomi connecting data, people, and devices, management teams gain a clear picture of participants’ needs and operations, allowing them to focus on their support roles with confidence that the information they have at hand is reliable and up to date,” Gower said.

Boomi celebrates the largest customer base among integration platform vendors; a growing community of over 100,000 members; and one of the largest arrays of global systems integrators (GSIs) in the iPaaS space. The company boasts a worldwide network of partners, including Accenture, Deloitte, SAP, and Snowflake; and works with the largest hyperscaler cloud service providers, including Amazon Web Services, Google, and Microsoft, etc.

The organization was also included on the Deloitte Technology Fast 500™ and Inc. 5000 lists as one of America’s fastest growing and most innovative technology companies. Additionally, Boomi was recently named to Nucleus Research’s list of “Hot Companies to Watch in 2023.”

Boomi won two International Stevie® Awards, for Company of the Year and Product Innovation; the Gold Globee® Award in the PaaS category; the Merit Award for Technology in Cloud Services; and the Stratus Award as a Global Leader in Cloud Computing 2022.