SolarWinds, a provider of secure observability and IT management software, announced the launch of its first IT service management (ITSM) data centre in Australia for SolarWinds® Service Desk clients. The Sydney-based data centre will help improve performance while allowing SolarWinds clients to demonstrate compliance with data sovereignty requirements.
What does the ITSM data centre mean for SolarWinds?
“The centre provides a solution to the demand we’ve been seeing from clients in this space. A growing number of firms in the region seek to comply with data residency while delivering a great user experience,” said Sai Krishna, Group Vice President, Engineering at SolarWinds.
“The launch of our first data centre in Australia demonstrates our ongoing investment in the local market and our steadfast commitment to the APJ region more broadly. Most importantly, it offers Australian organisations greater control over their data and further improves the performance of SolarWinds Service Desk in the region,” Sai Krishna said.
“Australia is a crucial market for SolarWinds, and we’re pleased to bring the new capability offered by our Sydney data centre to the local market and our customers in Australia.”
What does the ITSM data centre mean for Aussie clients?
The new ITSM data centre is set to enhance the SolarWinds software as a service (SaaS)-delivered offering and expand customer availability to not only Aussie clients but businesses throughout the Asia-Pacific and Japan (APJ) region, enabling lower latency for users and delivering accelerated responsiveness and increased customer performance in the region.
The investment comes as part of the company’s regional growth in Asia Pacific and Japan alongside the Asia-Pacific (APAC) data centre for SolarWinds Observability announced earlier.
Ongoing investments by SolarWinds in the region, including this new local data centre, seek to help the company’s customers in Australia accelerate and derive greater value in their digital transformation initiatives. Reinforcing this commitment is the company’s involvement in the upcoming 24th itSMF National Service Management Conference, at which Krishna will present. The event will be held at the Adelaide Convention Centre March 15 – 16, 2023.