Observability bolsters automation and empowers innovation yet adoption is still in early stages, SolarWinds finds

SolarWinds, a provider of powerful, secure observability and IT management software, released the findings of its 2023 IT Trends Report: Lessons From Observability Leaders.

The report explores how enterprises can act proactively to maximise the advantages of their observability solutions, integrate best practices into implementations, and mitigate common adoption challenges. The report found that firms implementing observability benefit from increased operational efficiency, faster innovation, and better business outcomes overall.

What were the findings of SolarWinds’ research?

The report is released in advance of IT Pro Day 2023, slated for September 19, and highlights a stark contrast between firms that have embraced observability and those who have not.

Among the research findings, the survey uncovered that observability leaders—those who follow best practices to leverage observability and report experiencing better business and IT outcomes as a result —are three times more likely to say their organisation is doing very well with growing revenue, more than twice as likely to say the same about operational efficiency, and 2.5 times more likely to say they’re excelling with the speed of innovation.

Observability leaders also gave higher ratings to their organisation’s employee experience, including lower levels of reported employee burnout and fewer skill gaps on their teams. These takeaways come at a critical time, as IT environments become increasingly complex, and companies experience more challenges in efficiently addressing IT issues as a result.

The typical enterprise suffers from about nine brownouts or outages every month, lasting around twelve hours each, at an average annual cost of $13.7m. Observability has emerged as a solution to not only preemptively detect anomalies and potential issues before they escalate into full-blown outages but to proactively address those issues at the root cause.

SolarWinds’ 2023 IT Trends Report also highlighted trends among the observability leaders reporting fewer and less frequent challenges in their ecosystem, finding the majority are:

  • Investing in top priorities: Data shows organisations using observability solutions to support the priorities most critical to their growth and success: improve their customer experience (96%), enable faster innovation (71%), reduce time spent solving (71%), and detecting (60%) issues, and increase operational efficiency (55%).
  • More automated and integrated: Observability leaders embracing automation and investing in tools that provide enhanced efficiency are 214% more likely to say they are doing extremely well with operational efficiency, 750% more likely to say they are doing extremely well with auto-remediation of complex alerts, and 300% better at automatically collecting background diagnostic data for IT support staff.
  • Ahead on IT: The data found that those ahead of the curve on observability are also leading by huge margins when it comes to monitoring, detecting, and resolving issues that could otherwise bring the business to a screeching halt. When it comes to IT, they are 233% better at auto-escalation of tickets, 213% better at auto-remediation of simple alerts, and 36% better at settling alert levels based on historical behaviour.

What are SolarWinds’ thoughts on the findings?

Jeff Stewart, Field Chief Technology Officer and Vice President, Global Solutions Engineering at SolarWinds
Jeff Stewart, Field Chief Technology Officer and Vice President, Global Solutions Engineering at SolarWinds

“Outages and security concerns are no longer just an IT problem, and observability is no longer just an IT solution. The better business, innovation, and technology outcomes experienced by observability leaders prove the benefits to every level, department, and employee,” said Jeff Stewart, Field CTO and VP, Global Solutions Engineering at SolarWinds.

“The findings of this year’s report should serve as an urgent call to action for business leaders who believe they can’t afford to invest in observability tools—when the truth is that we’re rapidly entering a landscape in which firms simply can’t afford to risk being without them.”

SolarWinds offers its customers full-stack observability solutions that provide organisations across all sizes and industries cost-effective, end-to-end visibility and actionable intelligence to expedite remediation using machine learning (ML) and artificial intelligence (AI) capabilities.

These fully integrated, on-premises, and cloud-native SaaS solutions provide comprehensive visibility in hybrid and multi-cloud environments, including SolarWinds Observability and SolarWinds Hybrid Cloud Observability. To read the full report, please visit the website.