Schneider Electric, the digital transformation of energy management and automation firm, announced its offering of Connected Services thanks to the Cybersecure Remote Connection in cohort with Claroty, the company for cyber-physical systems across industrial, healthcare, and commercial environments. Maintaining cybersecurity for physical assets is a critical issue.
What were the executives’ thoughts on the product?
“Without a cybersecure way to connect, services teams were limited to either providing support from a distance via phone or taking the time and expense to travel onsite. The joint solution with Claroty provides an avenue for support teams to analyze as much information as they would have access to when arriving on-site, but at the speed of our modern digital world,” commented Jessica Owen, APAC Connected Services Lead with Schneider Electric.
“Schneider Electric Process Automation is the digital space by offering clients a complete portfolio of remote, connected services with this offering. We are proud to enhance this advance with the Claroty Platform, which is purpose-built for the operational, administrative, and security needs of industrial networks,” said Nick Nindra, APJ Channel Sales Lead, Claroty.
Once activated, the Cybersecure Remote Connection acts as a frictionless, reliable, and highly secure remote access gateway to the OT environment, letting Schneider Electric experts operate remotely. “It’s as if the expert providing support is right there in the control room, and the connection is as quick as making a phone call,” Nindra further commented.
What does the collaboration mean for customers?
The customer controls all access, and IT managers appreciate that the connection data is transparent. Overall system cybersecurity is enhanced with Claroty’s innovative end-to-end encryption and secure authentication. The Cybersecure Remote Connection gives customers immediate, direct access to the experts behind Schneider Electric’s Digital Services.
For industries like manufacturing, energy generation, and mining, minerals & metals (MMM), prompt resolution of problems translates into millions of dollars captured in production optimization. When problems lead to downtime, even more money is at stake: unplanned downtime costs industrial manufacturers an estimated $50 billion per year (Deloitte).
Reducing Mean Time To Repair (MTTR)
Connected Services provide an advantage by reducing mean time to repair (MTTR):
- When an alarm alerts operators to a problem and they call for support, instead of relying on traditional over-the-phone verbal communication methods, customers can activate the Cybersecure Remote Connection, and their Schneider Electric support engineer can commence resolution activities immediately upon logging in.
- Many issues that would have previously required the additional time and expense of travel can now be resolved efficiently through the Cybersecure Remote Connection’s virtual portal. In cases where site attendance is still required, the support engineer arrives at the plant knowing the full details of the situation and equipped to resolve the matter faster.
- The Cybersecure Remote Connection also enables ongoing system health checks. Experts from Schneider Electric’s Connected Services team can log in as often as a customer wants to run a health check and proactively address issues.
Helps businesses gain competitive edge
Businesses rely on digital, connected tech to remain competitive. Schneider Electric has designed its digital service offerings to help clients extract the most value from their connected assets. Engineers combine their proficiencies with cutting-edge tech to analyze data and identify the intervention areas that can bring the most value to customers.
The Claroty Platform provides an additional layer to bring customers and Schneider Electric’s digital service experts together for even faster, more efficient, and always secure collaboration. With digitization, the rate of Internet-connected devices connecting people-to-people, people-to-devices, and devices-to-devices is accelerating rapidly. Schneider Electric’s Connected Services help customers extract the most value from connected assets.
Using cutting-edge tech in a cybersecure connection while leveraging our expert engineers allows us to deliver reactive, proactive, and predictive maintenance for connected assets. From the day-to-day management of maintenance activities to predicting hardware failure, we can ensure clients avoid unplanned downtime and maximize plant and asset efficiency.
Schneider Electric’s digital offerings continue to evolve and grow to empower continuing digital transformation for customers, and Cybersecure Remote Connection is the newest addition. Learn more about Schneider Electric’s Digital Services and how they benefit clients at the SE Digital Services website. Read more about the partnership with Claroty in the related press release. Discover how the #IndustriesOfTheFuture will help you #MakeItForLife