Royal Flying Doctor Service taps Oracle’s technology to launch new nationwide digital health record

Ryan Klose, Chief Information Officer at Royal Flying Doctor Service
Ryan Klose, Chief Information Officer at Royal Flying Doctor Service

The Royal Flying Doctor Service (RFDS), Australia’s rural and remote health services provider, launched a new nationwide Electronic Health Record (EHR) powered by Oracle Autonomous Database, running on Oracle Cloud Infrastructure (OCI), to streamline clinical information collection and analysis leading to faster and better decision-making by medical staff.

Why did RFDS go digital?

By moving to the cloud, the Royal Flying Doctor Service has reduced administrative workloads and lowered its data management costs by about 20%. One of the largest aeromedical organisations in the world, the Royal Flying Doctor Service provides primary healthcare and 24-hour emergency services to those living in rural and remote Australia.

The organisation performs approximately 1,000 patient interactions a day and prior to moving to cloud relied heavily on paper-based processes and disparate, standalone record management solutions. As a result, significant administration efforts, to keep patient records updated, are time consuming to compile, frequently duplicated, and challenging to manage.

RFDS ecstatically welcomed a unified, cost-effective data management system with strong cybersecurity and data compliance posture to manage organisation-wide patient records.

“We are committed to bringing first-class healthcare to people in the hard to reach areas of Australia. By using Oracle Autonomous Database, we’ve been able to digitise and consolidate our medical records systems. As a result, we have improved the accuracy, accessibility, and security of information for better continuity of care,” commented Ryan Klose, CIO, RFDS.

“In this journey we are undertaking with Oracle, our destination is a fast, frictionless, and comfortable healthcare experience for patients in the outback and remote Australia.”

How effective has the solution been for RFDS?

RFDS began work with Oracle in January 2022. With the creation of the national unified EHR powered on Oracle Autonomous Database, RFDS has eliminated paper-based record keeping. As a result, patient and emergency incident data can now be synchronised automatically in the field, back at base, across operation centres, and with other healthcare providers.

A national fleet of application programming interfaces (APIs) powered by Oracle Integration Cloud are now interconnected with Oracle Autonomous Database, enabling Royal Flying Doctor Service’ branches across the country to transact data securely across state borders and with national entities, such as the Australian Digital Health Agency and hospitals.

Also, RFDS uses Oracle GoldenGate to create a digital data twin for offline mode that allows live replication of the database. This enables field doctors in the outback of Australia to use a tablet to enter and retrieve the latest patient information without an internet connection.

At the same time, Royal Flying Doctor Service is using Oracle Business Intelligence (BI) to create dashboards for monitoring the efficiency and effectiveness of its assets, as medical staff attend to patient emergencies or transfer care. RFDS’ electronic health record system runs on Microsoft Azure while Oracle Integration Cloud automates end-to-end processes and centralises management by enabling an API fleet, microservices, and application integrations.

What does this mean for Oracle?

Stephen Bovis, Regional Managing Director for ANZ at Oracle
Stephen Bovis, Regional Managing Director for ANZ at Oracle

“RFDS provides an incredible service to the Australian Outback and we are honoured to collaborate with them on their innovative and digital health modernisation journey,” said Stephen Bovis, Regional Managing Director, Australia and New Zealand, Oracle.

“The challenges of the pandemic have underscored the critical importance for healthcare organisations to have access to modern technologies and the capabilities they bring. Oracle’s leadership in cloud and database offerings is the result of decades of innovation and the breadth of our portfolio puts powerful tools in the hands of our customers,” Bovis said.