Rimini Street, a provider of end-to-end enterprise software support, products and services, the third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner, announced Daekyo, South Korea’s education service, has expanded their Rimini Support™ services from an initial scope of Oracle products to now include their SAP products.
What does the partnership mean for Daekyo?
Daekyo is one of the leading education company in Korea that created a groundbreaking learning method that is tailored to the ‘eye level (Noonnoppi)’ of each child with one-on-one visiting learning system. It is realizing its vision of becoming the world’s largest school by providing lifelong education services that cover all generations, from children to seniors.
Since 2018, Daekyo has successfully leveraged Rimini Support for its Oracle Database landscape, and continues to enjoy the vastly improved quality, speed and focus of service. For Daekyo, the following Rimini Support solution attributes were most beneficial:
- An assigned, named, local Primary Support Engineer (PSE) with an average of 20 years of experience, backed by a global team of hundreds of expert functional and technical engineers
- Service Level Agreements with guaranteed 10-minute response time, available 24/7/365
- Guaranteed minimum of 15 additional years of support without requiring costly, labor-intensive, low value upgrades or migrations
- Savings of up to 90% on total support costs to better focus resources on innovation and strategic initiatives
“A significant share of the company’s IT budget was allocated towards the maintenance of our Oracle and SAP enterprise software, and we constantly worried about the stability of our technical support system as well as the technical skills needed to support it in-house as the vendor support was insufficient,” said JinCheol Yoon, Head of Daekyo’s Digital Support Office.
“Rimini Street understood our business needs and proposed a solution to reduce cost and improve our Oracle and SAP system operations. With Rimini Support, we expect to reduce Oracle and SAP maintenance costs and use this budget to our IT infrastructure management.”
What does the partnership mean for Rimini Street?
“In the edu-tech market, strategic IT investment and digital innovation are imperative to remain competitive in the business. As a reliable technology partner, we remain committed to providing value and bespoke solutions to Daekyo as they continue on their successful digital transformation journey,” said Rimini Street Korea’s Country Manager, Hyungwook Kim.
Rimini Street has earned the status of trusted partner to Daekyo for its mission-critical Oracle and SAP operations. With Rimini Street helping to optimize IT resource and budget spend, Daekyo was able to invest these savings on its digital transformation project to accelerate business capabilities. The next-generation project will include rebuilding of its IT infrastructure to enable the company to pivot towards becoming a full online digital education service.
Explore the full Rimini Street portfolio of proven support, managed services, security, integration, observability, professional services and Rimini ONE™ outsourcing solutions for SAP, Oracle and Salesforce apps to support competitive advantage, profitability and growth.
