Press Ganey, a player in patient, member, employee and consumer experience across the healthcare ecosystem, announced it has completed its acquisition of Forsta, a global provider of market research, customer experience (CX) and employee experience (EX) technology.
The closing is effective as of April 26, 2022. As industry-recognized leaders, with Press Ganey recently selected Best in KLAS for Patient Experience Improvement and Forsta named a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer, the combined companies will power the future of research and experience technology.
What are the executive thoughts on the deal?
“Together, Press Ganey and Forsta offer clients the data connectivity, accelerated analytics, DEI expertise and segmented insights that companies need to deliver frictionless experiences and truly drive transformation,” said Patrick T. Ryan, chairman and CEO, Press Ganey.
“With Forsta, we expand into new industries, with highly complementary market research, CX and EX technology that will coordinate seamlessly with our existing healthcare solutions.”
“Press Ganey is expediting Forsta’s mission to reinvent the insights industry. We will now be able to greatly accelerate innovation so our customers can deliver better insights, faster and at scale. There is tremendous opportunity from the convergence of our resources, and we have no plans to slow down,” said Kyle Ferguson, chief executive officer, Forsta.
What does the acquisition mean for both companies?
These are the additional acquisition Highlights;
Fast-tracked Product Innovation
Press Ganey’s investment will advance Forsta’s product innovation at an accelerated pace, especially in the high-demand areas of AI, data visualization and qualitative research.
Forsta’s extensive network will propel Press Ganey’s global healthcare growth ambitions while expanding the firm into new verticals, such as retail, financial services and consumer goods.
Both Press Ganey and Forsta are proven changemakers and bring proprietary research and thought leadership to deliver key insights that tackle essential issues, like barriers to human-centered data, employee burnout and advancing health equity.
Healthcare Sector Disruption
Backed by blue-chip consulting, experience measurement expertise and analytics to help drive improvement, Press Ganey will offer breakthrough advancements to the evolving healthcare marketplace. A new suite of purpose-built for healthcare, self-service solutions are immediately available, like digital communities, virtual focus groups, crowdsourcing and more.
Exceptional Human Capital
Two empowered, elite workforces of the two companies will come together around aligned missions and pursuits to seamlessly turn data into meaningful insights that drive impact.
The joint company will continue to be led by Ryan as chairman and CEO, and Ferguson will remain at the helm of Forsta as CEO. Combined, the firm’s 3,000+ employees now serve thousands of clients, including Fortune 500 companies and top healthcare systems, throughout the North America, EMEA (Europe-Middle East-Africa) and APAC regions.