Cognizant announced a new agreement to support the tech operations of Nike, the global designer, marketer, and distributor of authentic athletic footwear, apparel, equipment, and accessories. Building on the firms’ 14-year collaboration history, this will consolidate Nike’s IT support functions with Cognizant serving Nike across 230+ locations in over 40 countries.
What does Cognizant offer Nike in new deal?
Cognizant will support the company’s customers, partners, as well as its 70,000 employees through three key areas of tech operations: Multilingual information technology Customer Service, Deskside and Dispatch Depot, as well as Application and Infrastructure Support.
As part of the new five-year deal, Cognizant will assist Nike’s clients and employees with their technical support needs. Cognizant will offer onsite and remote support across global locations for resolving all hardware issues for employees, from laptops to work phones. Also, through Level 1 & 2 support, Cognizant will provide engineering and backend solutions for all of Nike’s enterprise-wide apps, including mobile apps, computer software, and Nike.com.
Cognizant is expected to deliver several key capabilities for Nike over the next five years, including self-service capabilities, improved service productivity, and significant cost savings.
This is anticipated to continue furthering Nike’s digital transformation momentum, which has been driven by a continued investment in capabilities that bolster product innovation, unmatched brand distinction, and deep personal connections with Nike consumers globally.
What does the Nike partnership mean for Cognizant?
Commenting on the partnership, Sushant Warikoo, Head of Cognizant’s Retail Industry Business Unit, said,“We are excited to help drive exceptional customer, employee, and partner experiences at Nike by leveraging hyper-automation, AI, and process re-engineering.”
“By bridging our retail industry and technology expertise together with our 14-year knowledge of Nike’s business, we are able to equip them with the advanced IT capabilities required to support their global growth and ensure seamless technology experiences for all.”
Learn more about Cognizant’s Retail Technology Solutions here.