New Relic enhances AIOps with the industry’s first AI recommended alerts

Manav Khurana, Chief Product Officer at New Relic
Manav Khurana, Chief Product Officer at New Relic

New Relic, the all-in-one observability platform for every engineer, has further enhanced its AIOps capabilities with recommended alerts. This provides the ability to quickly detect and resolve alert coverage gaps by using AI to identify anomalous behavior, determine areas of the technology stack that aren’t being monitored, and recommend new alerts to engineers.

What is the market offering of the new capabilities?

The observability solution that reduces the need to manually build numerous alert conditions using AI makes it easier to understand which signals are most important or what thresholds indicate performance problems. Every engineer, regardless of their expertise, can eliminate alerting blindspots—empowering them to detect, resolve, and respond to issues faster. 

New Relic recommended alerts builds upon New Relic AI, a suite of AIOps capabilities that understands historical alerts and applies machine learning (ML) and artificial intelligence (AI) to help reduce alert noise, enrich incidents with context, and provide intelligence and automation to engineering teams in real-time. With New Relic AI, engineers can detect, diagnose and resolve incidents faster, and continuously improve incident management workflow.

Coming soon, engineers will also be able to utilize New Relic Grok (now in early access) to enhance alerting by asking questions in natural language like “Hey Grok, what are the uncovered entities that I should be monitoring and what are the recommended conditions for this alert?” which will enhance alert strategy and provide engineers with better alert coverage.

Why is this a timely feature for the industry?

“Successful AIOps solutions are more than just tech—on its own, technology is passive, but AI is active,” reports Forrester Principal Analyst Carlos Casanova in “The Forrester AIOps Reference Architecture: The Need For Clarity”, Forrester Research, Inc., May 31, 2022. 

The report adds, “Using AIOps, leaders can improve system resilience, decrease downtime, improve mean-time-to-resolution, and avoid certain incident scenarios altogether.”

Powered by AIOps, New Relic recommended alerts streamlines alerting with its alert coverage gaps feature, which continuously and automatically highlights areas in an organization’s technology stack that are missing alert coverage across application performance monitoring (APM), mobile and browser entities. Then, New Relic fills alerting gaps by recommending new alerts with pre-populated alert conditions, such as error percentage or response time.

Using the recommendations, engineers can customize their alerts by implementing additional parameters to tailor the alert conditions and drive even better coverage for the team. 

What do the enhancements mean for New Relic?

In an increasingly dynamic landscape, it’s easy for engineering teams to be overwhelmed by the need to configure alerts across different layers of the tech stack, especially since manually creating alert policies can be time- and resource-intensive. This causes enormous gaps in the team’s alerting policies, leaving them blind and incapable of responding quickly and confidently when things break,” commented New Relic Chief Product Officer Manav Khurana. 

“We designed New Relic recommended alerts to remove those barriers, so teams have the alerts they need to proactively monitor their stack, diagnose incidents and prioritize them for immediate action before it impacts their customers, business, and bottom line,” Khurana said.

Peter Marelas, Chief Architect for Asia Pacific Japan at New Relic
Peter Marelas, Chief Architect for Asia Pacific Japan at New Relic

Commenting on the features, Peter Marelas, Chief Architect, Asia Pacific Japan at New Relic, said, “We have seen rapid adoption of AIOps among APAC organisations and a clear mandate for use of automation to manage complexities and derive efficiencies in enterprises.”

“The enhancements will equip IT teams to stay ahead of crucial issues, respond quickly to incidents, and prevent further disruptions to performance and end-user experiences.”

As part of the New Relic platform, recommended alerts are now available at no additional cost to existing New Relic users. To get started, sign in to your New Relic account or sign up for a free account. For more information on New Relic AIOps capabilities, visit our webpage.