Netcracker Technology announced that Globe Telecom, a mobile operator in the Philippines, has chosen Netcracker Managed Services to upgrade its support services. Globe Telecom provides mobile, fixed-line and broadband networks to more than 80 million customers.
Netcracker will deploy its operations automation framework and provide Managed Services covering mission-critical processes like order fulfillment, proactive monitoring and performance management to meet Globe’s business objectives. The operator will benefit from faster issue resolution, improved order processing time and lower platform costs.
What are the executives’ thoughts on the deal?
“Netcracker Managed Services allows us to uplift OSS performance metrics, lower support costs and improve customer service,” said Raul Macatangay, CIO at Globe Telecom.
“This helps us to be more proactive, realize both Capex and Opex savings and deliver a much more streamlined and improved experience for our customers,” Raul further commented.
“It’s a major validation for us that Globe Telecom has chosen to continue working with Netcracker to bring stability to their operations. We look forward to helping them to remain one of the leading operators in the APAC region,” said Rohit Aggarwal, GM at Netcracker.