MyRepublic Digital onboards Boomi to transform telecommunications market

Boomi™, the intelligent connectivity and automation firm, announced that MyRepublic Digital, the digital transformation company powering MyRepublic, an award-winning telecom operator in the Asia-Pacific, has implemented The Boomi AtomSphere™ Platform to achieve higher levels of efficiency, performance, and ultimately a better experience for customers.

Why did MyRepublic Digital onboard Boomi’s solutions?

MyRepublic Digital, a recently launched tech business spin-out, helps operators achieve their business outcomes with its deployable cloud-native multi-tenant SaaS platform, Encore.

In the hyper-competitive telecom market, staying fast and agile when it comes to service delivery is key to success. To enhance the efficiencies of the Encore platform, and its real-time decision-making capabilities, without compromising on scalability or security, MyRepublic Digital selected Boomi’s award-winning integration platform as a service (iPaaS).

With Boomi’s low-code iPaaS, MyRepublic Digital has performed automation enhancements to its Encore platform as well as enabled reusable configuration for integration with third-party vendors and partner payment gateways. This has helped the telecom provider simplify its digital ecosystem through Boomi’s vast selection of tech and application connectors.

HonChew Seetoh, Director, Asia at Boomi

“Unparalleled efficiency and a strong focus on customer experience are crucial for MyRepublic Digital, which strives to meet the expectations of clients and end-consumers. We’re proud to be playing a key role in enabling its digital platform to scale to new heights and transform how telecom services are provided,” said HonChew Seetoh, Director, Asia at Boomi.

As the digital engine behind a telecom’s business support systems (BSS) and operations support systems (OSS) and its customer experiences, MyRepublic Digital’s Encore platform manages a multitude of live processes across order fulfilment, billing, service assurance, mobile apps and chatbots, with an API section that has surpassed 25 million transactions.

Since its deployment in 2019, Boomi’s API tool has supported the growth of MyRepublic Digital’s platform with about 3.5 million transactions added per quarter as of December 2022.

How effective has the partnership been?

“With Boomi, we’ve been able to expand the scope of our automation and increase Encore’s end-to-end order processing efficiency, which ultimately helps us deliver the frictionless experience customers expect from digital brands. We’ve observed a marked reduction in customer waiting time for modems between one and two business days, allowing us to provide faster service,” said Gary Liew, Managing Director, Platform, MyRepublic Digital.

“We appreciated how the Boomi AtomSphere Platform kept the customisation of interfaces at a minimum, which accelerated the integration process. Scalability, simplification, and flexibility to accelerate transformation are principles that we and Boomi share, and our success has allowed us to explore new facets of what we can deliver better,” said Gary.

What is Boomi’s market expertise?

As a category-leading, global SaaS company with the largest customer base among integration platform vendors, Boomi touts a growing user community of more than 100,000 members, a worldwide network of approximately 800 partners, and one of the largest arrays of global systems integrators (GSIs) in the integration platform as a service (iPaaS) space.

The company recently expanded its global footprint in Japan to address growing demand across Asia-Pacific while earning recognition on the Deloitte Technology Fast 500™ and Inc. 5000 lists as one of America’s fastest growing and most innovative technology companies.

Boomi has also won two International Stevie® Awards for Company of the Year and Product Innovation; the Gold Globee® Award in the Platform as a Service (PaaS) category; the Merit Award for Technology in the Cloud Services category; the Stratus Award as a Global Leader in Cloud Computing 2022, and the 5-star rating in the CRN Partner Program Guide.