Rimini Street, Inc., a provider of enterprise software products and services, support provider for Oracle and SAP software products, and a Salesforce partner, announced that Manukau Institute of Technology Limited (MIT) has switched to Rimini Street for support of its Oracle applications. MIT’s switch enables MIT to continue using its stable Oracle software for more years into the future without any required upgrades – while receiving more robust support.
MIT hosts 11,000 students on five campuses and provides technical, vocational and professional training education on subjects like hairdressing, automotive, engineering, and digital tech. The nursing school provides a unique opportunity for Māori and Pacific students to study cultural health care practices and learnings to best support their communities.
Why did MIT switch to Rimini Street support?
MIT runs several Oracle apps critical to the Institute, including finance, student management and data warehousing. However, the vendors providing MIT’s student management and finance services decided to move away from Oracle support, as each application had been earmarked by the vendor with end-of-life dates where full support would cease in 2023.
The institute needed to find a way to enable it to continue to use its current software and obtain mission-critical support, while also providing it with the sufficient time needed to identify and implement its next-generation of finance and student management systems.
The institution would have faced costly upgrades to the latest versions in order to remain fully supported by the software vendor. “We were in a bind. We knew the software vendor’s support for each Oracle application would cease next year, but we wanted to continue using our apps. Our current Oracle version was stable, and there was no reason for us to move off it other than Oracle saying ‘we had to’,” said Gerald Masters, Head of Technology at MIT.
“Rimini Street stepped up with a unique value proposition and service solution. They could keep us on our current version, which meant we could avoid upgrading to a new Oracle version, at great expense, that we didn’t want or need,” Masters further commented.
“Rimini Street will provide support for our existing system while giving us the flexibility to decide our next steps in our IT roadmap without pressure. This was a key reason why we made the shift as it really helps us out of a tough situation with a great solution,” he said.
Why does Rimini Street currently stand out in the market?
Each Rimini Street client benefits from the firm’s flexible, enterprise software support model, including its Service Level Agreement of 10-minute response times for all critical Priority 1 cases. All clients are also assigned a Primary Support Engineer with an average of 20 years’ experience in enterprise software and backed by a team of functional and technical engineers.
And furthermore, Rimini Street ensured a well-controlled transition with upfront information, a thorough and dedicated project manager on call, and continual updates on progress.
“Our goal is to ensure our customers’ support needs are effectively met, whatever they may be. Many organizations worldwide are pushed into costly, unnecessary and disruptive upgrades by enterprise software companies, because they don’t know about Rimini Street’s proven support programs that do not require upgrades or migrations,” commented Daniel Benad, Group Vice President and Regional General Manager, Oceania at Rimini Street.
“MIT proves that you can avoid both upgrades and disruptions by turning to Rimini Street support and gaining years of application and technology roadmap flexibility,” Benad added.
“Rimini Street support allowed us to get on with business as usual. We’re undergoing an institution-wide transition and working to a deadline. Waiting for a patch or an update that takes systems offline for days at a time would have really hindered our other internal efforts, so having Rimini Street support there ensures our mission-critical systems are online and working smoothly, so we’re pleased to know Rimini Street has us covered,” said Masters.