LogicMonitor, the SaaS-based unified observability platform for enterprises and managed service providers (MSPs), released a framework that IT teams can leverage to evaluate their readiness determining their ability to deliver the necessary resiliency and continuity required for digital businesses. LogicMonitor’s strategic focus on IT readiness addresses a critical need for IT organisations and CIOs to be better prepared to address today’s new digital realities.
What role did the pandemic play in digital transformation?
The pandemic sparked a flood of digital transformation imperatives that introduced incredible complexity to tech infrastructures. Nearly every company is a digital business – and being a digital business means IT systems must not simply run, they now are the lifeblood of firms.
“Nearly every firm is a tech firm, and the unprecedented shift to digital accelerated by the pandemic has put new focus on the requirement for IT to demonstrate resiliency, continuity and preparedness, more so than ever before,” said Christina Kosmowski, CEO, LogicMonitor.
“In today’s digital reality, boards and CEOs view readiness as a new board imperative and believe the IT experience connotes the CX. This is a question of board confidence, and we believe LogicMonitor can be a trusted advisor to IT teams and CIOs as they explore their own capabilities and build plans of action that will help them meet the readiness imperative.”
How can companies up preparedness today?
LogicMonitor said readiness was no longer just a CIO concern, the C-suite and the board must understand their firm’s level of preparedness and the implications for their business.
In order to get there, executives and organisations need to be equipped with some fundamental questions to ask themselves, and each other, to challenge assumptions, drive toward sustainable IT resiliency, and form a living picture of the company’s technology stack and IT organisation from a holistic perspective across seven criteria:
- Visibility – Understanding what is going on in the IT landscape
- Recovery – The ability to continue operations despite disruptions
- Trust – Confidence in technology systems and personnel
- Experience – Delivery of a positive and effective user experience
- Consistency – Ability of the technology stack to reliably perform to expectations
- Innovation – Ability of IT teams to bring innovations to the larger business
- Human Factor – Understanding the motivation of the people behind technology.
Why is LogicMonitor’s IT readiness framework ideal?
LogicMonitor’s Assessment of IT Readiness includes a robust set of 40 KPIs that enable IT organisations to undertake self-examination of IT operations against the seven criteria.
The KPIs address a range of topics such as, latency, response time, percentage of core applications with failover capabilities, average recovery time on critical apps, and existence of disaster recovery planning. The Assessment provides a framework to explore these areas, outline gaps and undertake a journey to drive new levels of readiness, while outlining critical information that will enable reporting progress toward resiliency objectives.
“Boards and CEOs are asking tough questions: Is my team ready? Do we have the right team? Are we prepared for the worst case scenario?” commented Patrick Moorhead, Founder, Chief Executive Officers and Chief Analyst at Moor Insights & Strategy.
“LogicMonitor has outlined the right framework for IT organisations to undertake a critical self-examination at the right moment, as nearly all businesses are now tech companies, and IT simply must work to support digital business. CIOs need to get ahead of this issue, and do so before it is done for them by boards who are insisting on new levels of confidence in IT.”
LogicMonitor’s Assessment of IT Readiness should drive open discussions within teams, leaders and with clients to evaluate preparedness and build plans for optimisation and improvement. It also provides a simplified source of information for Chief Information Officers to hold conversations with less tech-savvy leaders and other stakeholders.
LogicMonitor’s focus on readiness flows from its core business, as the leader in helping clients gain critical unified observability across IT operations and tech that transcend on premise to hybrid cloud systems. Download a PDF of the LogicMonitor Assessment for IT Readiness.