Lightspeed launches new platform to power Australia’s hospitality sector

Peter Dougherty, General Manager of Hospitality at Lightspeed

Lightspeed Commerce Inc, the one-stop commerce platform for merchants around the world, announced the initial launch of Lightspeed Restaurant in the Australian market – a unified hospitality commerce & point-of-sale (POS) platform to power Aussies restaurant revival.

What’s the product offering of Lightspeed’s solution?

Unveiling at Fine Food Australia, and available to Australian businesses in the coming months, Lightspeed Restaurant, an industry-leading cloud platform, combines an innovative POS, contactless integrated payments, online ordering, advanced inventory, industry leading analytics and many more; enabling operators to run a smarter and more efficient restaurants.

Launching Lightspeed Restaurant & integrating cutting-edge tech from Kounta, Upserve, Gastrofix & iKentoo, comes as Aussie’s dining industry continues to defy economic pressure.

Data from a subset of Aussie restaurants, cafes and bars using Lightspeed found that year-over-year revenue was up 50.3% in restaurants, 48.5% in bars, and 25.7% in cafes compared to 2021. Remarkably, July was the sixith successive month of year-over-year growth this year.

What are the executives’ thoughts on the product?

Peter Dougherty, General Manager of Hospitality, Lightspeed, said: “Bringing Lightspeed Restaurant to an Aussie market famed for the vibrancy of its hospitality sector is an exciting moment for Lightspeed. Restaurants have rapidly accelerated their digital transformation in recent years, and today merchants can’t compromise when it comes to their technology.”

“Lightspeed Restaurant allows Australian restaurant owners to take control of seat level ordering, multiple service environments, complex printing setups, and more, all through a single commerce platform – providing the solution they need to meet and exceed the needs of their customers, empower their team and overcome the challenges of today,” Peter also added.

Bluebonnet Barbecue, Melbourne’s iconic Texas-style BBQ venue, has been using Lightspeed Restaurant in the initial launch phase. Bluebonnet’s Manager, Mikey Buchanan, said, “The platform gives the business a competitive advantage and the foundations to overcome challenges and provide better experiences for customers, employees and employers alike.”

“We’ve been looking for a platform like Lightspeed Restaurant for years. The access to real-time insights has given us a deeper, more accurate understanding of our business than we’ve ever had before. It’s incredibly powerful and sophisticated, but also user-friendly, which is so important in a transient industry where staff come and go,” Mikey Buchanan also added.

“Rather than using different systems for different business functions everything is on one system, driving operational efficiencies which benefit our team and, ultimately, our customers. We’re passionate about our craft and our customers, and with Lightspeed Restaurant we spend less time working on administration and non-revenue generating tasks and more time delivering the food and experiences that bring people together,” Mikey Buchanan added.

What are the key features of Lightspeed Restaurant?

  • Advanced Insights: The platform informs operators what turns customers into regulars, who their best waiting staff are and makes them feel like they are on the floor every single day.

  • Comprehensive integrated inventory: Track and automate inventory without breaking the bank. Know how much product; was sold, is still on hand and is needed when ordering next.

  • Speed and automation for the front of the house: Optimised by years of user testing, Lightspeed Restaurant is easy to use and train on too, key for hiring and retaining staff.

  • Innovative ordering and payments with Order Anywhere: Fully integrated with Lightspeed Restaurant, Order Anywhere provides contactless ordering and payments for dine-in, and commission-free ordering for takeout, with the flexibility to pre-pay online or pay at pick up.

  • Real-time data: Restaurant owners, chefs and managers receive a daily email detailing everything they need to know before doors open, and shift prep email detailing reservations.

The initial launch of Lightspeed Restaurant in Australia follows the recent launch of Lightspeed Payments, an integrated, contactless payments processor that gives hospitality and retail businesses the ability to process customer payments directly from any of their point-of-sale.