As the year comes to a close, there remain several unanswered questions in the technology landscape such as what the recent cyber attacks means for businesses. Kyndryl executives give insight into what is in store for tech businesses in 2023. Here are their thoughts.
Darin Hobbs, Practice Leader, Core Enterprise & zCloud
Global music fans will know that Justin Timberlake brought Sexy Back in 2006; and I think 2023 is the year we bring the sexy back to mainframes! For all the benefits of Cloud, the mainframe remains one of the most modern and capable computing platforms on the planet, even though many of the applications that run on mainframes are not.
We will see the mainframe become much more integrated into the hybrid cloud ecosystem as clients continue to identify the right workloads for the right platform and find the mainframe still has a key role for many of them, especially as they continue to modernise their apps.
Jim Freeman, Chief Technology Officer, Kyndryl A/NZ
I always felt that Australia was a world leader in cloud adoption – but now Infosys’ Cloud Radar Study confirms it. For as big a head start as Australia has had, we are still only realising a fraction of the benefits cloud has to offer. That realisation continues to be paced by the ability/ROI/Risk profile for re-engineering processes and the underlying legacy applications.
I think IT departments are becoming more comfortable with multi-firm squads – i.e., assembling the right talent for an outcome by selecting team members from several firms.
Born-on-the cloud start-ups proved the viability of agile methods, but there has been a reluctance to establish deep, high-performing working relationships among potential competitors. The growing feature set in the Hyperscalers are pushing service integrators’ differentiation away from tech to engineering competence – the winning ingredient.
Roy Lovli, Head of Kyndryl Consult A/NZ
The battle for skills will rage in 2023 even as the welcome post-Covid influx of gifted, bright people to our markets continues. This will put more onus on firms to deploy capabilities and tools that automate their processes and deal with repetitive issues in a consistent manner.
If done well, this will drive efficiency, reduce human error, support firms’ digital modernisation programs and free talent to focus on higher-level issues and business challenges.
Collin Penman, Practice Leader, Security & Resiliency
In 2023, we will see much greater accountability placed on the c-suite and on boards to ensure cybersecurity and cyber resilience, in the wake of recent breaches. Some 88% of boards see cybersecurity more as a business risk than a tech risk, according to a Gartner.
That tells you that this no longer just a discussion for techies; every part of the firm needs to step up and play its part. That starts with the people at the top of organisations being held fully responsible for their reporting and controls, as they are in Singapore, for example.
That escalation of responsibility needs to come with a fuller understanding of the pressure on Chief Information Security Officers, an elimination of blame cultures, and a commitment to support the resourcing needed to ensure a firm can bounce back quickly if it is attacked.
That is why cyber resilience will overtake cybersecurity as the top priority and firms will begin to look to Cyber Resilience Officers. From a talent and skills perspective, I think we’ll continue to see a focus on decentralising corporate offices to attract security talent in the regions.
Brad Mumford, Practice leader Digital Workplace Services
In 2023, digital experiences will take a top spot on the recruiting checklist and will also impact retention. In fact, employees are 230% more engaged and 85% likely to stay beyond 3 years in a job if they have the right technology support. At the same time, cyber risks are at an all-time high, and to mitigate and meet these risks head-on, firms need to develop plans for maintaining and securing hybrid and remote work arrangements in 2023 and beyond.
So, anything is possible in 2023. For Kyndryl DWS, my prediction for 2023 is achieving our objective of zero touch device support, encompassing proactive fault identification and corrective actions, without a need for the employee to initiate a support interaction.
Armen Assatoury, Practice Leader, Network & Edge
I expect to see a massive ramp up of connectivity tech like 5G because of its throughput and robustness, and with emerging spectrum availability it becomes a gamechanger for wireless connectivity. The manufacturing, petrochemical, and utilities sectors have been successfully deploying private wireless and edge to drive business efficiencies and cost savings.
Here in Australia the mining, oil, and gas industries are looking at taking up this technology not just from a cost savings perspective but from a connected worker health and safety perspective which is becoming mandated. And so, 2023 will be the year (5G) private wireless and Edge compute use cases and testing will take hold across many industries.
In addition, private wireless and edge will be key to unlocking the next generation of technological innovation from enabling autonomous vehicles, real-time analytics, edge data collection Internet-of-Things, asset tracking and supply chain optimisation.
The increase in edge computing will come about as a result of more apps being written for the edge as opposed to the core due to latency requirements and data processing needs. At the same time, we will see a huge increase in Machine Learning and AI in human interactions.
Audrey Campbell-Frear, Managing Director, Kyndryl NZ
For New Zealand in particular, banks will be running hard to ensure their tech allows them to achieve compliance with the Reserve Bank’s debt-to-income (DTI) limiting tool for lenders to use on borrowers taking out home loans. Just as high on my list is the continued focus on Cybersecurity and increasingly on Cyber-resilience, whereby businesses not only protect themselves against attacks but become better prepared to recover fast from attacks.
In addition, the migration to the Cloud in New Zealand will pick up speed as two of the three big hyper scalers will establish local services in the market in 2023. New Zealand businesses have been waiting for these onshore facilities for a long time now.