Kyndryl and SAP to help customers solve their most complex digital business transformation challenges

Kyndryl, one of the world’s largest IT infrastructure services provider, has announced an expanded strategic partnership with SAP focused on developing new solutions to help their joint customers solve their most complex digital business transformation challenges. 

What does the partnership mean for their joint clients?

The two companies have leveraged SAP Business Transformation Center and vast ERP systems know-how, along with Kyndryl’s deep expertise in data, application migration, and modernisation services to chart an efficient and cost-effective path to the cloud for clients. 

Specifically, Kyndryl and SAP collaborated on a digital blueprint capability that enables customers and partners to strategically assess, define and outline their migration and transformation plan for their transition from existing SAP ERP systems to SAP S/4HANA. 

In close collaboration with Kyndryl, SAP plans to continuously expand the SAP Business Transformation Center, which helps clients efficiently transform their SAP environment to drive business value by moving to and using the latest SAP products. To facilitate and guide client migrations via the digital blueprint, Kyndryl is establishing a new centre of excellence focused on educating and expanding the skill base and expertise of its SAP practitioners.

The digital blueprint is an app migration accelerator that uses data-driven guidance to provide valuable insights to subject matter experts and IT architects. This helps CIOs and other IT decision-makers gain a valuable understanding from their enterprise data to enable more informed choices relevant to their needs, instead of relying on a standardised process or tool.

In addition to working with SAP to outline and develop the digital blueprint for the SAP Business Transformation Center, Kyndryl is an initial user and has successfully applied the solution to examine, navigate and migrate its complex IT environment with thousands of apps, hundreds of disparate information and data warehouses, multiple master data apps and visualisation tools, and multiple extensive customisations with overlapping capabilities.  

To facilitate the digital blueprint, Kyndryl developed infrastructure services capabilities designed to speed SAP Business Transformation Center customer transformation projects, including: 

  • ERP application and data migration services  
  • Application and data modernisation services 

What does the partnership mean for Kyndryl and SAP?

Michael Bradshaw, Chief Information Officer at Kyndryl
Michael Bradshaw, Chief Information Officer at Kyndryl

“SAP Business Transformation Center has been instrumental to our internal transformation at Kyndryl. Through this experience and collaboration with SAP, we have strengthened our expertise in application and data migration while developing capabilities to deliver enhanced services to our customers,” said Michael Bradshaw, Chief Information Officer, Kyndryl.

Commenting on the partnership, Steffi Kuebler, Vice President, Head of Business and data transformation Solutions, SAP, said, “Kyndryl’s level of expertise in the data domain as well as a collaboration model based upon mutual trust is remarkable. This makes Kyndryl a powerful partner to SAP supporting our joint customers‘ business and data transformation.“

Kyndryl Consult experts will provide data assessment and integration services to help firms modernise the use of SAP software – from the SAP Business Warehouse app to the SAP Data Warehouse Cloud solutions – once they complete their migration using the digital blueprint.

What is the wider industry context of this partnership?

Digital transformation is a continuous process that involves the use of digital technologies to change the way an organization operates. It can be used to improve efficiency, productivity, and customer service. Digital transformation can also be used to create new products and services, enter new markets, and disrupt existing industries.

In 2023, digital transformation will continue to be a major priority for businesses of all sizes. The following are some of the key trends that will shape digital transformation in the coming year:

  • The rise of artificial intelligence (AI). AI is rapidly becoming a mainstream technology, and businesses are increasingly using it to automate tasks, improve decision-making, and create new products and services.
  • The growth of the cloud. The cloud is becoming the preferred platform for businesses of all sizes. It offers a number of advantages, including scalability, flexibility, and cost-effectiveness.
  • The increasing importance of data. Data is becoming increasingly valuable, and businesses are investing in new technologies to collect, store, and analyze data.
  • The growing demand for customer experience (CX). Customers are increasingly demanding personalized and seamless experiences across all channels. Businesses are investing in new technologies to improve CX.

These are just some of the key trends that will shape digital transformation in 2023. Businesses that embrace these trends will be well-positioned to succeed in the digital age.

Here are some additional tips for businesses that are looking to successfully implement digital transformation:

  • Start with a clear vision. What do you want to achieve with digital transformation? Once you have a clear vision, you can develop a plan to achieve it.
  • Get buy-in from leadership. Digital transformation is a major undertaking, and it requires the support of leadership. Make sure that your senior executives are on board with your plans.
  • Focus on the customer. Every decision you make should be based on what is best for the customer. Make sure that your digital transformation initiatives are focused on improving the customer experience.
  • Be agile. The digital landscape is constantly changing, so you need to be able to adapt quickly. Be prepared to change your plans as needed.
  • Invest in the right people. Digital transformation requires a skilled workforce. Make sure that you have the right people in place to execute your plans.

Digital transformation is not easy, but it is essential for businesses that want to succeed in the 2020s. By following these tips, you can increase your chances of success.

In addition to the trends and tips mentioned above, here are some other things to keep in mind as you plan your digital transformation journey:

  • Security. As you adopt new technologies, it is important to make sure that your data is secure. Implement strong security measures to protect your data from unauthorized access.
  • Compliance. As you change your business processes, it is important to make sure that you are in compliance with all applicable laws and regulations. Consult with an attorney to make sure that you are meeting all of your compliance requirements.
  • Culture. Digital transformation can be a disruptive change for an organization. It is important to have a strong culture of change management in place to help employees adapt to the new ways of working.

By following these tips, you can increase your chances of success as you embark on your digital transformation journey.

Gerald Ainomugisha is a business news reporter and freelance B2B marketer with over 10 years of experience in writing high-converting copy and content for businesses of all kinds, especially SaaS providers in the niches of HR, IT, fintech, eCommerce and web3.

Gerald Ainomugisha, B2B marketing expert