Alpha Fintech announces the launch of Fi911’s SaaS dispute processing

Monica Eaton-Cardone, Founder at Fi911

Fi911, the dispute specialists and sister brand of Chargebacks911, and Alpha Fintech, a fintech pioneer aiming to evolve and simplify payments, announced their partnership. APAC regional acquirers and PSPs will be able to leverage the unrivaled Fi911 SaaS dispute management platform, delivering turnkey intelligent automation and end-to-end processing.

Global-branded cards issued in the Asia-Pacific region are expected to generate more than 288 billion purchase transactions in 2025, compared to 196 billion in 2020. However, with rapid growth comes new fraud threats. The new partnership will enable Alpha Fintech to extend a fully managed software service, delivering much needed scale and scope.

What does Fi911’s platform offer users?

The solution promises accelerated integrations, leveraging next generation tech through a hub and spoke framework. Utilizing Fi911’s dispute management suite, institutions will not only benefit from end-to-end case processing, DisputeLab, they will also have access to Merchant APIs, Merchant Facing Portals, SSO enablement, and value added services.

The platform delivers full transaction reporting levels, broad dispute management tools and a robust rules engine, and comes pre-enabled for several value added service options.

Acquirers can leverage On-Demand services, where plug and play integrations enable near-immediate back office support for chargebacks review and processing by industry experts.

Its interface, flexible configuration and built-in merchant notification module ensure improved customer experience and hands free management. The Fi911 and Chargebacks911 platform is powered by machine learning algorithms to ensure increased efficiency and minimize error.

What are the executive thoughts on the partnership?

Fi911’s Managed Service offers similar value of its automated solution with superior results – meaning no expired cases and a performance hassle-free guarantee. Monica Eaton-Cardone, Founder at Fi911, said: “We are delighted to forge a strong relationship with Alpha Fintech with this launch in the APAC region, and look forward to continued expansion in the future.”

“Given the trajectory of transaction growth, providing access to intelligent and scalable solutions for disputes and chargebacks couldn’t be more timely,” Monica further commented.

Oliver Rajic, Chief Executive Officer at Alpha Fintech, adds: “There was no doubt that Fi911 was the premier partner for us as we bolster our position in the APAC region.”

“Being able to plug and play has been invaluable as it has meant we have been fast to market and can readily have a solution for our merchants and start achieving results for them. We are able to digitize our platform, making it efficient and increasing savings across the board.”

Borne from identifying the need for a better exchange of data that integrates the requirements of merchants and institutions, the Fi911 platform provides financial institutions with the ability to manage and engage their entire ecosystem – whether back-end processing platforms, agents, partners, merchants, or third-party intelligence feedback.

Fi911 supports card payments, alternative payments, loyalty programs, and real-time tools, extending plug-and-play connections to many data sources through one single integration.

By enabling financial institutions with more intelligent tools, more data connections, and more flexibility, Fi911 encourages stronger data-led decision-making and more proactive action to be taken for all chargeback-related activities. For more information, visit: