Food delivery platforms unite to launch national safety principles

Australia’s food delivery platforms have come together to strengthen safety practices in the industry by developing Australia’s first set of National Food Delivery Platform Safety Principles.

In consultation with Australian Industry Group (Ai Group) and food delivery platforms, the new Principles outline the high standards of practice that food delivery platforms have committed to implement, to ensure the ongoing safety of food delivery workers.

Food delivery platforms collaborating strategically

Deliveroo, DoorDash, Menulog and Uber Eats, worked together alongside other industry experts to understand the challenges faced by platform workers and collectively commit to raising the standards for food delivery safety in Australia by implementing these Principles.  

The industry has played an active role in the work being done across state governments to enhance protections for delivery people, and to ensure that platforms are prioritising the safety of delivery people and consumers, to keep local communities safe.

Recognising that food delivery worker safety is paramount, leading platforms have come together to develop and launch the national Principles, which focus on training and information, delivery equipment and personal protective equipment (PPE), support, standards and policies, consultation, and incident reporting and investigation.

Joint commentary from the food delivery platforms

This is the first time that food delivery platforms have come together on this important issue in our approach to improve the safety for users on our platforms in Australia.

The goal is to develop a framework which complements existing industry policies, and ensures that delivery people work safely and on-demand in the growing food delivery market.

Each platform has pledged to adopt and implement these standards, while continuing to raise the bar through their own individual initiatives, technology and research.

Importantly, we will hold ourselves accountable to these standards, with a review facilitated by Ai Group, taking place annually. Our collective mission is to keep delivery people safe on our roads and this framework has enabled us to align on a clear path forward.

The Principles reflect the Work, Health and Safety (WHS) duties that provide safety guardrails for delivery people and minimise risk for all those who use platforms, whether they are driving a car or riding a bicycle, e-Bike, scooter or motorbike.

The delivery platforms have all pledged to adopt, implement and hold themselves accountable to these standards, with the first annual review managed by AiGroup on July 1 2022.

The new principles have been endorsed by the Restaurant & Catering Industry Association.

Food delivery platforms’ executives’ comments

Ed McManus, CEO Deliveroo Australia said, “The safety of riders and the public is of paramount importance to Deliveroo and as a signatory to the principles we are underscoring this.”

“We may be competitors but when it comes to safety we are aligned to work together and put the safety of those who work in the food delivery platform industry above all else.”

Rebecca Burrows, General Manager DoorDash Australia said, “Food delivery workers deserve our commitment to safety, and these principles demonstrate the work underway by the online delivery platforms to improve safety and wellbeing in our growing industry.”

“We’re eager to continue partnering with our industry peers and stakeholders, and further engage our Dasher community to advance safety for all delivery workers.” 

Morten Belling, Managing Director Menulog ANZ, “The safety of everyone using the Menulog network is our foremost priority and is one of the driving factors behind Menulog’s shift towards employment of couriers in Australia this year.”

“We’re passionate about raising the bar and driving minimum standards in the food delivery industry. We are proud to be a part of this industry-first in online food delivery safety.”

Matt Denman, GM Uber Eats ANZ, “The safety of all those who use the Uber platform is fundamental and we have accelerated our product roadmap in support of safe delivery.”

“We are proud to stand side by side with our industry, as a founding signatory of these Principles, as we further our commitment to raising the bar for Online Food Delivery safety.” 

Wes Lambert, CEO Restaurant & Catering Association, “Our 2020 benchmarking report showed that 41.1% of restaurant owners use a third-party delivery service.”

“These platforms will continue to play a significant role in our industry.”

“52.9% of the research respondents indicated that they expected couriers and delivery to play a similar or larger role in their business over the next 12 months.”

“Rider safety must be a priority for everyone. These new Principles will help ensure more Australians have access to the food they love from their favourite restaurants.”