FedEx Express strengthens its cross-border e-commerce capabilities

Kawal Preet, President, FedEx, Asia Pacific, Middle East and Africa (AMEA)

FedEx Express, a subsidiary of FedEx Corp. and one of the world’s largest express transportation companies, announced the launch of FedEx International Connect Plus (FICP). 

A new FedEx Express International, day-definite, e-commerce shipping service that combines competitive speed with attractive prices, in the Asia Pacific, Middle East and Africa.

The launch of FICP enhances FedEx e-commerce capabilities as businesses are increasingly looking for more diversified, cost-effective solutions to meet consumers’ ever-changing needs.

FedEx Express offers international connect plus

According to Deloitte, consumers today prioritise a holistic, end-to-end shopping experience.

Shipping costs and delivery options are two of the most significant drivers of carts abandoned about 40% of consumers won’t complete checkout if the delivery costs are too high.

10% abandon carts if it can’t be delivered on time or flexible delivery is not available.

With FICP, e-tailers across markets are now empowered to provide their customers with an international shipping solution with prices that offer value-for-money, while ensuring shipments will be delivered within 1 to 5 business days.

This new service comes with the reliability of FedEx international, day-definite delivery service, coupled with its customs clearance expertise.

It is further supported with capabilities including tracking, sending out notifications to receivers and flexibility to change delivery options via FedEx Delivery Manager, which gives e-tailers’ customers more visibility, control, and convenience over their online orders.

Key benefits of FICP for e-tailers and their customers

Greater value 

The FICP allows businesses to enjoy greater savings at competitive day-definite transits, and their customers get value for money by matching attractive prices with their delivery needs.

Flexibility and control 

Besides home delivery, the FICP service enables e-tailers to give their end-customers the flexibility to pick up their package from hundreds of available pick-up locations nearby, and the option to change delivery date and location.

Seamless integration 

Both online and offline shipping automation solutions are available for e-tailers to enjoy a paperless experience.

Peace of mind 

FedEx extensive parcel tracking capabilities gives e-tailers and customers visibility throughout the entire delivery journey.

Digital retail sales in the Asia-Pacific reached nearly USD $2.9 trillion in 2021, as mainland China and India continue to lead the e-commerce sales across the region.

This growth has led e-tailers to adapt and meet consumer expectations in this era to reimagine their physical assets and make significant upgrades to their current logistics networks.

“Building a robust e-commerce ecosystem is a top priority for us at FedEx. With FICP, we have an ideal solution for businesses to meet heightened expectations of consumers for reliable, and economical delivery services,” said Kawal Preet President of FedEx Express in AMEA. 

“By providing businesses with a broader range of shipping solutions, we help them accelerate their cross-border e-commerce and connect to more online shoppers across these markets.”