FedEx expands FICP service to New Zealand and three APAC markets

Peter Langley, Vice President of FedEx Express Australasia

FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest express transportation companies, has expanded FedEx® International Connect Plus (FICP), an international, day-definite, e-commerce shipping service that combines competitive speed with attractive prices to four more markets across the Asia Pacific (APAC), Middle East and Africa (AMEA) region. This includes Indonesia, New Zealand, the Philippines, and Vietnam. 

What is the market reach of FICP?

The broader coverage of FICP is FedEx latest effort to support the robust development of e-commerce in the AMEA. Led by three of the fastest-growing markets – the Philippines, Indonesia and Vietnam, e-commerce sales in Southeast Asia will reach $100bn by 2023. The e-commerce market in New Zealand is also forecast to grow 6% each year up to 2025.

FICP is available to e-tailers across 14 markets including Australia, Hong Kong SAR, India, Indonesia, Japan, mainland China, Malaysia, New Zealand, Singapore, South Korea, Taiwan, the Philippines, Thailand and Vietnam. E-commerce merchants in these markets can now offer their clients an international shipping solution with prices that offer value-for-money, while ensuring most shipments will be delivered between 1 to 3 business days within AMEA. 

The service also offers other delivery capabilities, including tracking, sending out notifications to receivers and the flexibility to change delivery options via FedEx Delivery Manager®, which gives end customers more visibility, control, and convenience over their online orders. 

What are the benefits of FICP?

Key benefits of FICP for e-tailers and their customers include:

  • Greater value; The FICP allows businesses to enjoy greater savings at competitive day-definite transits, and their customers get suitable choices by matching attractive prices with their specific delivery needs.
  • Flexibility and control; Besides home delivery, the FICP service enables e-tailers to give their end customers the flexibility to pick up their package from hundreds of pick-up locations nearby and the option to change delivery date and location.
  • Seamless Integration; Both online and offline shipping automation solutions are available for e-tailers to enjoy a paperless experience.
  • Peace of mind; FedEx extensive parcel tracking capabilities give e-tailers and customers visibility throughout the delivery journey. 

What were the executives’ thoughts on the expansion?

“Since the launch of FICP last year, we’ve witnessed strong uptake among our e-commerce customers as it provides a sweet spot for e-tailers to offer speedy delivery at reasonable costs,” commented Salil Chari, senior vice president, Marketing and Customer Experience for the Asia Pacific (APAC) region, Middle East and Africa (AMEA) region, FedEx Express.

“Providing businesses with a broader portfolio of shipping solutions is a top priority for us. Alongside our other digital solutions, the expansion of FICP allows us to better support clients and accelerate the future growth of cross-border e-commerce within this dynamic region.” 

“New Zealand e-commerce businesses are increasingly looking for more diversified, cost-effective solutions to meet consumers’ ever-changing needs, and with, FICP they can provide their customers with a time definite international shipping solution with prices that offer value-for-money,” commented Peter Langley, vice president, Australasia, FedEx Express.

“The launch of FedEx® International Connect Plus empowers e-commerce businesses to tap into cross-border opportunities, making it easier to meet the rising demand for local goods.” 

FedEx continues to expand its e-commerce offerings by adding a wide range of delivery solutions, including business-to-business marketplace integration solutions such as FedEx Compatible and Alliances programs, as well as innovations spanning from last-mile delivery to warehouse management through the power of automation and robotic technologies. 

To learn more about FedEx® International Connect Plus, please visit the website.