FedEx Express a subsidiary of FedEx Corp. and one of the largest express transportation companies globally has strengthened its network and e-commerce capabilities in preparation for yet another busy season in the Asia Pacific, Middle East and Africa.
The e-commerce boom accelerated by COVID-19 will continue as online spending is estimated to increase by 11% year-on-year to $910 billion during the upcoming season.
In Asia Pacific, a region that accounts for more than 60% of online retail sales, online shopping has already picked up. For example, China’s biggest online shopping festival – Singles’ Day – is expected to spur further growth of online retail across the rest of the AMEA region.
In Southeast Asia, about 40% of e-tailers said sales represent the bulk of their annual sales. In MEA, 22% were ready to shop online during Black Friday and Cyber Monday.
With the growth of e-commerce and soaring shipping volumes associated with it, FedEx is expecting the peak season to meet or exceed the unprecedented 2020 holiday season.
Supply chain challenges, including ocean freight, are also adding to the demand for air cargo capacity as businesses replenish stock levels in time for the holiday season.
The company has taken steps including workforce additions, facility expansions, network optimization, and innovative e-commerce solutions to meet the needs of consumers.
Added capacity and facilities
FedEx has beefed up its network capacity by adding six new intercontinental flights on high-demand lanes, connecting the Asia Pacific with the United States and Europe.
These contribute to the total of 225 weekly flights the company operates in and out of the region, providing reliable and increased connectivity and resilience for the holiday season.
FedEx opened a facility in Clark, the Philippines, to support the growing e-commerce demand of bulk shipments and large items coming in and out of Asia during this sales season.
All out on e-commerce
To empower e-tailers with instant access to FedEx’s robust e-commerce portfolios and affordable shipping solutions without switching platforms or accounts, FedEx launched FedEx Compatible and Alliance program by teaming up with leading e-commerce platforms.
Fedex has a new time-defined shipping solution, FedEx International Connect Plus (FICP).
This combines competitive speed with attractive prices to address consumers’ evolving needs for value-for-money international shipping services while ensuring shipments will be delivered within 1 to 5 business days within the region.
Improved visibility and personalized services
In anticipation of end consumers’ focus on the traceability of their holiday items and the increased preference for personalized delivery services, FedEx enhanced its FedEx Delivery Manager which allows customized delivery options, timings, and locations.
E-merchants can offer their customers the ability to track packages, get alerts with the FedEx Mobile app, and check the status of incoming deliveries and outgoing shipments.
FedEx provides flexible delivery offerings like pick-up or returns in its retail networks.
FedEx Corp and the operating companies plan to hire 90,000 new team members in the United States as part of its efforts to ensure there’s enough manpower to handle the peak surge.
Kawal Preet, the President for APAC and AMEA region at FedEx Express is buoyant.
“It’s never too early to plan ahead, shop early and ship early. This is especially true this upcoming sales season with record-breaking shipping volumes on the horizon.”
“In fact, nearly half (48%) of consumers worldwide plan to start their holiday shopping early this year, including 21% who had already started shopping in September.”
“At FedEx, we are constantly gearing up our efforts so as to help e-tailers in winning the e-commerce race while navigating the complex supply chain landscape.”
“With our expanded network, improved service reliability and e-commerce solutions, businesses like e-tailers now have the right tools at the right moment to delight their customers through fast, flexible, cost-efficient, and seamless deliveries this festive season.”