ExaGrid®, the industry’s only Tiered Backup Storage solution, has appointed Ian Redmond and Simon Powell as new Directors of International Customer Support for EMEA and APAC.
What do the appointees bring to ExaGrid in the roles?
ExaGrid offers in-theater customer support in local languages to its clients, and prides itself on its industry-leading customer support model, where level 2 senior support engineers are assigned to individual clients, ensuring they always work with the same engineer so that clients never repeat themselves to various support staff, and issues get resolved quickly.
Redmond and Powell will manage ExaGrid’s customer support for Europe, Asia, the Middle East, and Africa, bringing decades of expertise from the backup industry. Before joining ExaGrid, Redmond had run customer support for Cohesity in the EMEA region for over five years, and has also led customer support teams at Tintri and at EMC for Data Domain.
Powell joins ExaGrid from Commvault, where he was a 16-year veteran within their support organization, having spent last seven years as the Director of Customer Support in EMEA.
What do the appointments mean for ExaGrid?
“ExaGrid is continuing to expand its reach and now has over 4,000 active customer installations in more than 80 countries. Our business in Europe, the Middle East, Africa, and Asia Pacific is rapidly growing,” commented Bill Andrews, President and CEO of ExaGrid.
“We have been focused on growing our support staff internationally to support our global customer base, and are pleased to welcome Ian Redmond and Simon Powell to the ExaGrid team to lead our international support engineers,” Bill Andrews further commented.
