Cognigy, leader in omnichannel customer service automation, closed an additional US$15m funding round with DTCP. This brings the total Series B funding for the company to US$59m.
Capitalising on strong demand for its services, Cognigy will leverage the investment to cement its position as a leader in the US$6.8bn global conversational AI market and enhance its platform capabilities for adoption of conversational AI platforms for enterprises worldwide.
Cognigy to further expand into foreign markets
Philipp Heltewig, CEO and Co-Founder, Cognigy said, “Closing the extended round with DTCP’s investment is another big step forward as we expand operations in Europe, North America and the APAC region and support a growing network of partners and strategic alliances.”
“Their extensive digital connectivity expertise complement our market-leading technology and expanding global footprint to bring a power shift of conversational AI to customer care.”
With Cognigy.AI, Cognigy has developed a powerful conversational AI platform for building voice and chatbots for customer service and employee communication automation.
The low code platform enables all users from experts to users with no technical background to create human-like virtual agents and to offer them in over 100 languages.
Thomas Preuß, DTCP Partner, was excited to take charge of the funding round, “We are happy to lead Cognigy’s Series B extension round and to support the team on its mission.”
“The powerful conversational AI platform, which makes intelligent and virtual assistants more accessible to customers and employees, is a must-have product for businesses worldwide.”
“Cognigy is a global leader and will enable a mass adoption of AI powered bots through its easy deployment, deep integrations, numerous ROI-heavy use-cases and a robust no-code usability. We are convinced that Cognigy can further extend its leadership position in the market and look forward to supporting them in the next phase of growth as an investor.”
About DTCP
DTCP is an investment management platform focused on growth equity and digital infrastructure. Founded in 2015, the firm has raised more than $1 billion in funds from corporate and institutional investors and invested in over 60 companies.
DTCP Growth invests in leading enterprise application and infrastructure software companies. The firm has a dedicated team supporting its portfolio companies and its industrial partners. DTCP Growth is headquartered in Hamburg with offices in Menlo Park, Tel Aviv, and Seoul.
To learn more about DTCP, please visit dtcp.capital.
About Cognigy
Cognigy is a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by its Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Cognigy’s award-winning AI understands user intents precisely and enables natural dialogs in over 100 languages.
Easily scalable and pluggable, its low-code platform automates business processes through integrations into backend systems, operates as SaaS and on-premise, and is GDPR compliant.
Cognigy’s worldwide customer portfolio includes BioNTech, Bosch, Fidelity Life, Lufthansa Group and 500+ other brands. To learn more please visit at cognigy.com.
