Wednesday, February 1, 2023

Cyara acquires Botium, adds Chatbot testing to customer experience

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Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, closed its acquisition of industry-leading automated chatbot testing company, Botium, which adds chatbot and conversational AI testing capabilities to its portfolio, further solidifying its position as the global leader in the CX testing and assurance market.

NetApp announces intent to acquire industry leader Instaclustr

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NetApp®, a global, cloud-led, data-centric software company, announced that it has signed a definitive agreement to acquire Instaclustr, a leading platform provider of fully managed open-source database, pipeline and workflow applications delivered as a service. The acquisition is subject to customary closing conditions. Cloud applications rely on a set of foundational services like open-source databases, data pipelines, and workflow solutions.

CPA Australia accelerates digital transformation with MuleSoft

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MuleSoft, provider of integration and API platform, announced that one of the world’s largest accounting bodies, CPA Australia has chosen MuleSoft to deliver new customer experiences, transforming its internal systems to increase productivity, efficiency and flexibility. Delivering vital services to over 170,000 members for over 130 years, CPA Australia plays a critical role in education, training, technical support and advocacy for members.

Gupshup acquires Active.Ai, a conversational AI platform for fintech

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Gupshup, a company in conversational engagement, announced the acquisition of Active.Ai, a Conversational AI platform used by banks and Fintech firms. The acquisition strengthens Gupshup’s customer experience (CX) solutions for BFSI customers. Headquartered in Singapore, Active.Ai serves BFSI clients across 43 countries with a Conversational Banking as a Service (CBaaS) platform that helps clients engage millions of consumers. It has enabled over 300 million interactions via voice, video and messaging, managed over 30 million requests and fulfilled 50 million enquiries, with 95% accuracy.

STACK Infrastructure announces senior leadership hires for EMEA

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STACK Infrastructure, the digital infrastructure partner to the world’s most innovative companies, today announced that it has appointed two experienced data center industry professionals to its EMEA leadership team. John Eland has joined as Chief Executive Officer, STACK EMEA and Adam Tamburini has joined as Chief Hyperscale Officer, STACK EMEA.

Klaviyo opens shop in Sydney to enhance offerings in the Asia Pacific

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Klaviyo, a unified customer platform, announced it has set up an APAC office in Sydney, making it the company’s second global location after the launch of its London office in 2019. The new location enables Klaviyo to more efficiently service current and prospective clients and address the demand across the APAC region for its platform, which enables brands to create personalized experiences and deepen the frequency and quality of client engagement.

Sensor Tower expands to Australia to aid access to mobile app insights

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Sensor Tower, an industry market intelligence company used by several big global brands such as Nestle, Twitter, HBO, and Target, has announced its expansion into Australia. Businesses with a local app will now have access to Sensor Tower’s digital market intelligence data, which provides key app performance metrics like consumer spending, downloads, ad impressions, share of voice, and engagement for competitors’ products on Google Play and Apple’s App Store. 

WA Police and Motorola deliver world-first Apple CarPlay mobile application

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Motorola Solutions and Western Australia Police (WA Police) have delivered the world’s first public safety mobile application to operate within Apple CarPlay. The new integration extends the use of Western Australia Police’s OneForce Core application, enabling frontline officers to manage key operational workflows from within their police vehicles through CarPlay. Drivers can also use voice control features for safe operation while staying focused on the road. The technology is based on Motorola Solutions’ PSCore public safety mobile application that integrates critical operational information from multiple WA Police systems, presenting it through a single, intuitive interface.

Netcore Cloud takes majority stake in Unbxd Inc, after $100m investment

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Netcore Cloud, an SaaS company in customer communication, engagement, and retention, bets big on Personalization with its investment of close to $100m to acquire a majority stake in US-based, search-personalization company Unbxd Inc. It will also be infusing additional funding into Unbxd to propel the company's growth in developed markets. Founded by Pavan Sondur and Prashant Kumar in 2012, Unbxd is a 120-member team and has built a best-in-class AI-powered Product Discovery suite.

Focal Systems hires retail ace and ex-Kroger executive Suzy Monford

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In order to better serve the retail industry with state of the art AI and to couple that with optimal operations and processes, Focal Systems is proud to announce the hiring of Suzy Monford, former Kroger executive, as Chief Strategy and Marketplace Officer. With over 30 years’ expertise in grocery and restaurant industries, Monford brings a passion for innovating go-to-market strategies and top tech to transform the global food and retail sectors. She will be based in Austin, TX, where she will heading the company’s office.