Friday, January 27, 2023

InMoment appoints accomplished executive Kimberly Gerard as CFO

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InMoment®, the global provider of Experience Improvement (XI)™, announced that Kimberly Gerard has joined the company as Chief Financial Officer (CFO) to continue to propel InMoment’s leadership position within the customer experience (CX) industry. Kimberly is a dynamic financial leader that brings over 20 years of leadership and financial experience and success. She was most recently Chief Transformation Officer at Cerner Corporation (currently Oracle-Cerner) where she leveraged her strong financial acumen and leadership skills to influence and ensure the financial growth of the organization.

Netcracker wins in four key categories at the Pipeline Innovation Awards

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Netcracker Technology has received Pipeline Innovation Awards in the categories of BSS, Cloud Technology, Managed Services and Most Innovative Technology Provider as recognition of its customer-centric focus and projects with communications service providers (CSPs). Netcracker was recognized for its ground-breaking portfolio of products and services, which is designed to support CSPs as they continue their digital transformations and begin making the shift to becoming technology companies, which is quickly gaining momentum.

New Appen CEO to accelerate the next wave of enterprise AI adoption

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Appen Limited, the trusted global high-quality data for the AI Lifecycle company, announced the official starting of Armughan Ahmad as CEO and President. With over 25 years of experience scaling multi-billion-dollar technology businesses and building strong global teams, Armughan plans to accelerate adoption within the fast-growing enterprise AI market.

SirionLabs boosts Series D to $110m with funding from Brookfield Growth

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SirionLabs, the global AI-powered contract lifecycle management (CLM), announced that its Series D funding has reached $110 million as a result of an investment by Brookfield Growth. The previously announced round was led by Partners Group with participation from existing investors Sequoia India and Tiger Global. The fresh capital will enable the firm to expand its leadership position in the rapidly growing enterprise contract lifecycle management market.

What you need to know about CRM software in sales [SPONSORED]

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CRM software is a very important tool for salespeople. It comes with many features and can be used in multiple ways to make your sales process easier. There are many types of CRMs available out there, but you should make sure that it has all the features that will help you improve your business prospects and boost your sales figures.

Zoho launches new tools for Zoho Desk to bolster customer experience

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Zoho Corporation, a global tech company, launched new tools for Zoho Desk, the anchor application in the firm's customer service platform to help customer service teams evolve with the changing needs of customers and meet heightened business expectations. Zoho Desk, which has achieved 45% year-over-year (YoY) revenue growth for the past five years, now serves more than 100,000 businesses globally. The new capabilities include Blended Conversations, a seamless combination of human-driven and bot-powered conversational service experiences, as well as several refinements to the user interface.

Thales awarded the 2022 Frost & Sullivan Market Leadership Award

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Thales, with its Sentinel Platform for License and Entitlement Management, has been awarded the Best Practices Frost & Sullivan Market Leadership Award in the software license management market. Recognized among other companies that successfully deploy best practices, growth strategies, and strategic analytics, Thales received the award for achieving the greatest market share based on its outstanding performance, products, and services.

Pax8 and Crewhu to enable MSPs track client and employee satisfaction

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Pax8, the cloud commerce marketplace, has announced a global agreement with Crewhu to offer managed service providers (MSPs) an automated way to collect and track client and employee satisfaction data through customer satisfaction (CSAT) and Net Promoter Score (NPS). The Crewhu platform is custom-built for MSPs and integrates with PSA tools in the partner ecosystem, streamlining processes and enabling operational efficiencies.

Optimizely DXP drives $9.84 million NPV and $2.2 million in savings

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Optimizely, the digital experience platform (DXP) provider, revealed the results of a commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting on behalf of Optimizely. The study found that over three years, a composite firm realised 370% return on investment (ROI), US$9.84 million net present value (NPV) and $1.1 million in savings due to increased developer productivity as a result of deploying the company’s DXP.

Reveal announces collaboration with Ashurst as part of APAC expansion

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Reveal-Brainspace announced that global law firm Ashurst has selected Reveal’s AI-powered eDiscovery platform, to deliver services powered by AI capabilities for investigations support. Ashurst is an early adopter of Reveal's full suite in Australia. Reveal's platform translates complex data into intuitive, easy-to-understand graphics, enabling patterns and relationships to be visualised and understood quickly. It also makes available cutting-edge AI capabilities such as sentiment analysis to provide deep and fast insights into complex document sets.