Friday, October 7, 2022
Inflection point

New research uncovers customer service inflection point sparked by pandemic challenges

Organisations need to equip all service channels to be equally effective, saving customers and agents time and improving the experience for customers and employees.

Icon Agency hires new Creative Director as rapid growth continues

Adding to Icon’s senior creative credentials and ever-expanding team, Northy has worked as Associate Creative Director at McCann, senior creative at agencies like M&C Saatchi and Clemenger BBDO, and has more recently worked as a freelancer, throughout his long career.

Flexible workspace leader Hub Australia joins forces with suburban WOTSO to test ‘hybrid work’...

Our partnership with Hub Australia means we are able to expand on a fully flexible model that supports businesses and offers workers the ultimate combination of days in the CBD along with days near home.

Aussie entrepreneurs fight global Zoom fatigue with new tech

Without face-to-face interactions, we’re seeing an increase in people feeling overwhelmed, irritable and anxious presenting a challenge to most modern workplaces

Tips to make the hybrid working model succeed in any organisation

CP was one of the first companies in the logistics industry to move its head office and support team to home-based work – a move that only 15% of the transport industry made at the time. Now, CP has made the permanent shift to a hybrid working model for its 400 employees, a move its CEO believes will foster company culture and boost productivity.

Impact to host Partnerships Experience 2021 to educate marketers on partnerships

The event will cover all bases in the exploding partnerships industry including consumer and brand trust, growth, influencers, authenticity, content monetisation, and brand building.

Many businesses still have cyber security concerns in remote working one year into the...

Teams across the globe have faced huge security challenges over the last year as companies accelerated their digital transformation and cloud adoption initiatives. When migrating to multi-cloud solutions, data management can quickly spiral out of control. Organisations not only risk losing track of where their data is stored across multi-cloud environments but also fail to protect sensitive data in the cloud.

Five ways to encourage diversity and inclusion in your workplace

Creating a work environment where all employees can be themselves and feel safe in an affirming space can help people perform their roles to the absolute best of their ability. There are enormous benefits to creating a workplace where different perspectives are valued and embraced, as it provides employees with great opportunities for personal growth.

Australian job opportunities continue on a rising trend post pandemic

“There were 289,000 job vacancies in February 2021, 61,000 more than a year earlier. This reflected the pace of recovery in labour demand over the second half of 2020 and early 2021, and labour shortages in some industries.” Mr Jarvis said.

Are you future proof? Discover the future skills and jobs which will help you...

That is primarily because the end of the previous decade didn’t leave many with hope for the new one. 2020 represented a significant turning point for many industries and careers. With the Covid-19 pandemic and the subsequent economic recession, many have been left without jobs as we start 2021. Furthermore, many of those without jobs are uncertain whether those jobs will come back.