Enterprise

Optus’ Community of Experts team, aimed at reducing call wait times and elevating the service experience, has been recognised as an ABA100® Winner for Service Excellence in The Australian Business Awards 2023. Launched in 2020, the Optus Community of Experts are a multi-disciplinary service team created to help remove complicated phone menus, ensure end-to-end accountability, remove call transferring and offer personalised customer support.

Wolters Kluwer Tax & Accounting (TAA) Asia Pacific has received global recognition for its research and workflow solutions, with seven awards, including a second consecutive overall Grand Globee®, in the 15th annual 2023 Golden Bridge Business and Innovation Awards. The Grand Globee honors only a handful of organizations worldwide each year for exhibiting overall excellence setting them apart from peers. Wolters Kluwer TAA Asia Pacific earned two Gold Globee® Awards for CCH Integrator in the Financial Services category and CCH iFirm in the Product Development Project or Initiative of the Year category. A Silver Globee® Award was also granted to CCH Learning for the Career and Workforce Readiness Solution category.

Digital identity firm GBG has recorded strong growth in Australia, with revenues increasing by 16% in 2023 thanks to its revolutionary digital location, identity, fraud risk and compliance solutions and a unified approach to market need for a holistic identity verification approach. Testament to GBG’s unified approach, the company has increased its partnerships in the region by more than 62%, driven especially by customers seeking integrated solutions to manage the growing challenge of providing a frictionless experience for legitimate transactions while mitigating ongoing risk of fraud and anti-money laundering activity.

NIQ, the global consumer intelligence firm, celebrates its 100th anniversary. Founded by Arthur C. Nielsen, Sr. in 1923, the firm that created the concept of market share has evolved into the world’s leading authority on consumer buying behavior and actionable, data-driven insights — measuring more channels, consumers, and countries than any other provider.

SAP SE has announced the winners of its fifth annual SAP Best Run Awards for ANZ, which recognises and celebrates the achievements of the top companies and partners in ANZ that are using SAP to turn insight into action, drive innovation and transform their businesses. The awards are open to clients and partners using SAP products or tech, with participants encouraged to emphasise new ways of thinking, disruptive uses cases, and the deployment of technologies that sets the benchmark for their industry and makes the world run better.

Denodo, a data management specialist, recently concluded its highly anticipated global user conference, Denodo DataFest, in Asia Pacific, with resounding success. This event, held in-person in Singapore on July 12 and 13, had an impressive turnout of close to 300 attendees, bringing together clients, partners, analysts, and subject matter experts in data management across Singapore, South Korea, Thailand, Indonesia, Malaysia, India, and Australia.

In an era largely characterised by the rapid embrace of technology across various sectors, the legal profession has taken its time to adapt to these changes. Despite this increasing digital shift, a substantial 80% of commercial firms' yearly revenue still comes from existing customer relationships. And many lawyers continue to use traditional methods to manage these crucial relationships — relying on handshakes, referrals, and scattered communication.

PMY announced the expansion of its consulting and design firm, WJHW, to meet increasing global demand for its expertise. This reflects the company’s continued commitment to technology design across major stadium, infrastructure and all sectors in their portfolio. Led by President, René Garza, the expansion of WJHW will see the elevation of infrastructure strategy and design expert, Kym Shilton to the role of Senior Vice President, International for WJHW with WJHW Principal, Charles Adkinson’s role transforming to Senior Vice President, Sports Development in support of the expanded portfolio globally. The leadership team will be supported by strategic and technical personnel throughout the EMEA and APAC markets.

StorageX, a global provider of exceptional storage solutions, has won the coveted Rising Star Award at the Monash Business Awards. Renowned for celebrating innovation and excellence within the business community, The Monash Business Awards, took place this month. Amidst a competitive field of remarkable contenders, StorageX emerged as the Rising Star, highlighting the firm's impressive growth and dedication to setting new industry standards.

Executives from big Australian brands including SEEK, Red Energy and Yarra Valley Water have joined forces to back the Australian Customer Experience Professionals Association (ACXPA), an industry association launched to reverse Australia’s poor customer service standards and ensure customer experience (CX) is recognised by the C-suite for its profit-making potential.