Thursday, August 18, 2022

Gupshup buys principal omnichannel customer service platform OneDirect

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Gupshup, a global player in conversational engagement, announced the acquisition of OneDirect, the omnichannel, customer service platform of choice for brands in India, South East Asia and the Middle East. The acquisition strengthens Gupshup’s suite of conversational solutions and enables superior omnichannel conversational engagement with a powerful and live Agent Assist solution that can scale to thousands of agents with configurable workflows.

Young Aussies rethink careers after pandemic impact reveals GoDaddy

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Two in three young Aussies either run or intend to start their own business with the pandemic radically shifting their career plans and work priorities, new GoDaddy research has found. Half of all young Aussies surveyed said they have had to change career due to the pandemic. The GoDaddy survey of 1,002 Australians aged 18-24 years found that one in four would rather own and run their own business than work for someone else and are prepared to take a pay cut to do so. GoDaddy Australia Managing Director Tamara Oppen shared that the research revealed 57% of young Australians said the pandemic had changed their work priorities, with following their passion as more important than financial security.

Corpay Cross-Border announces a strategic collaboration with Triterras

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Corpay, a FLEETCOR® brand and global leader in business payments, and Triterras Inc. (OTC Expert Market: TRIRF), a global fintech company and leading innovator of inclusive finance solutions for the world’s micro, small and medium enterprises (MSME’s) are pleased to announce a new collaboration between Corpay’s Cross-Border business and Triterras Inc.

Legal technology solutions firm Litera selects Sheryl Hoskins as its CEO

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Litera, a global company in legal technology solutions, announced that Avaneesh Marwaha has decided to step into a new role with the organization as Chairman of the Board. Following this appointment, Avaneesh and the Board are delighted to announce that Sheryl Hoskins will join the company as Litera’s new Chief Executive Officer. Hoskins brings extensive expertise in scaling enterprise software businesses and is uniquely suited to meet Litera’s ambitions to satisfy the growing needs of its customers in the global legal market.

New agribusiness app Onside making significant strides in South Australia

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An app designed for the agricultural industry launched in South Australia and is transforming the way farmers and growers manage their land, staff and operations. The app, Onside, was developed by New Zealand Agritech start-up Onside and has around 35,000 registered users across a variety of agricultural sectors, including wine, fruit and cattle in its home market.

insightsoftware hires industry expert Keith Payne to drive APAC growth

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insightsoftware, a provider of reporting, analytics, and performance management solutions, announced the hire of Keith Payne as Sales Director for Asia Pacific. Keith joins from SAP Concur, where he spent more than five years leading Sales and Customer Success in ANZ.

Ready to take chatbots to the next level? Here’s how to successfully implement Conversational...

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Conversational RPA is a concept that has recently gained prominence. With the growing sophistication of technology, particularly in Artificial Intelligence (AI), this is a subject to consider when exploring Conversational AI and Robotic Process Automation (RPA). These technologies offer workplace solutions that are both efficient and simplified. As a result, many businesses consider implementing Conversational RPA or Intelligent Process Automation in their daily operations because of the groundbreaking benefits.

Australian business leaders anticipate growth despite economic challenges

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Aussie midsized businesses are facing challenges rooted in the current labour market, supply chain disruptions and rising prices; yet, in the face of these obstacles, almost all expect growth (94%) and feel confident their businesses will thrive (80%) in the next 12 months, according to J.P. Morgan’s inaugural Australia Business Leaders Outlook Survey released.

Research shows surge in household finances despite economic stagnation

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Despite a sudden increase in unemployment across many countries at the start of the COVID-19 pandemic, personal equity has proven to significantly grow across many OECD countries throughout 2020, according to new research by Compare the Market. Of the 20 countries studied, South Korea recorded the greatest positive change in household net wealth last year despite the onset effects of COVID-19. The nation saw a 19% increase, jumping from US$46,810.10 per capita in 2019 to US$55,675.78 per capita in 2020.

Airtasker sees the Australian service economy staging impressive recovery

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Australian online marketplace Airtasker has revealed its gross marketplace volume (GMV) crossed a record annualised run-rate of more than $200 million.