Members of the Brisbane Angels have invested into a local business, which uses automation to help IT helpdesks and managed service providers (MSP) improve customer service.
This move will ensure Brisbane’s tech industry will compete strongly on a world stage, pioneering the latest of innovative AI support technology.
Why is there need for Tribu’s AI support platform?
“We recognised a need in the industry which we have been a part of for more than 15 years, running IT support services.”
“There has been a struggle to maintain amazing customer service from the typical ‘IT guy’ as they don’t want to handle basic customer support requests,” Mr Meadowcroft said.
“To solve these issues we have developed the world’s first customer facing program which allows clients to talk directly with their IT Support (MSP) company, via Microsoft Teams, which includes automation for quick responses and solving their specific IT concern.”
Brisbane Angels’ support does not end there, with the anticipation of another impressive dollar investment around 18 months down the track.
“Due to this investment from Brisbane Angels, we have the funds to hire local talent and base the company in Australia where it originated.”
“What attracted us to Brisbane Angels was that they support local entrepreneurial business, whilst also protecting and growing Australian industry.”
Who else is funding Tribu’s growth?
Tribu has received an incredible total $1.1 million of investment, between Brisbane Angels and US investments, as below:
- Brisbane Angels: $117,000 USD ($152,000 AUD)
- Total raised globally: $843,000 USD ($1,103,000 AUD)
“What we have created is absolutely critical for the Brisbane ecosystem. I want to be part of bridging the gap between Australia and the US, and raising capital here in Brisbane has allowed that to happen. This is just the beginning.”