Visibility, collaboration and empowerment – breaking down siloes with unified and self-service IT

Breaking down siloes with unified and self-service IT - Insight from Ivanti

IT siloes have long been disguised as specialist departments with hyper-personalised team objectives, and roles and responsibilities distributed across an organisation.

While on the surface, a specialised approach may appear as a way to have the best in breed driving business efficiencies, these siloed development and security operations instead foster a lack of visibility, collaboration, and autonomy in IT teams.

Insular departments can’t drive efficiencies, add value, and avoid costly double-ups on actions as they don’t have a complete understanding of each others work in progress.

As an organisation, none of your most critical IT functions, whether that be asset, endpoint, service or security management, should exist in a vacuum.

For IT to deliver maximum value, it must be unified, and one united team should have complete ownership over IT outcomes and culture.

And to empower the united IT team that’s being challenged by accelerated transformation, increasing cyber threats and a remote workforce amidst the coronavirus pandemic, the deployment of self-service technologies is critical.

The benefits of unified IT

Characterised by open paths of communication, Unified IT is collaborative by nature and therefore affords IT teams full visibility of data and systems that were previously behind barriers.

Particularly in today’s economic climate where teams are asked to achieve more with less resources. Unified IT is critical in facilitating knowledge, resource and budget sharing.

With siloed IT teams comes a raft of mismatched operating systems, software, hardware and services from different providers that don’t talk to each other or any other parts of the business.

It makes it near impossible for leaders to decipher the effectiveness of the current setup and make executive decisions, especially at a time where every cost to the business is being scrutinised.

On top of an increasingly volatile and costly cybersecurity threat landscape, the case for Unified IT strengthens. 

By keeping development and security operations separate, organisations are not able to create and foster a strong security posture, whereby it is everyone’s responsibility to uphold the integrity of the company’s security protocols and processes.

It is more realistic that an IT staff ‘in the weeds’ will be the first port of call for those experiencing hardware or software issues day-to-day to spot a vulnerability or data breach in an organisation’s network or devices.

While proactivity rather than reactivity is always the goal in approaching cybersecurity issues, timeliness in patching discovered vulnerabilities or addressing data breaches is absolutely key.

As such, hiring cybersecurity specialists that aren’t accessible to IT teams is useless.

Instead, taking a unified approach and having development and security operations teams not just working closely alongside each other but collaborating and seamlessly sharing knowledge and resources to address and stop issues quickly is essential.

Empowering IT teams to self-manage with hyper-automation

As companies accelerate their digital transformation and migration to the cloud to support a remote workforce, the current siloed nature of IT teams is no longer sustainable and in fact, can put an entire IT infrastructure in jeopardy.

The heightened simplicity and compatibility afforded by unified IT is the most effective way to consolidate the displaced IT teams that are required to support, secure and innovate technology processes at pace.

In today’s climate, even united IT teams are challenged by the rapidly increasing complexity of devices, data, and cybersecurity threats, on top of managing a multi-generational remote workforce.

Taking advantage of technological advancements including AI, machine learning and hyper automation is therefore the next key step.

Empowering IT teams with the technology they need to set up proactive, predictive and autonomous processes that self-heal, secure and service devices and their end users will power a seamless ‘work from anywhere’ employee experience.

IT teams struggling to keep up with the day to day troubleshooting are unable to fulfil their strategic potential in helping companies digitally transform, and improve their top and bottom line.

Self-healing technologies can automatically detect dilemmas, vulnerabilities and inefficiencies and run steps to rectify these without IT personnel interference, freeing up time and creating a better end user experience.

Through automation and machine learning, IT teams can adopt a self-securing strategy that senses, analyses, prioritises and remediates attack methods, countering the increasing levels of agility and adaptability exhibited by today’s cybercriminals.

Finally, self-service technologies majorly reduce downtime and improve productivity. They can be as simple as auto-updating or renewing approved software.

However, they can also completely automate the process whereby a hardware issue is detected, a workflow is created, the supplier is contacted, and the required part is ordered, shipped, delivered and swapped out seamlessly.

The need for and benefits of unified IT have only been amplified by today’s current economic climate, workforce displacement and need to rapidly digitally transform amidst the pandemic.

It is time for businesses that still operate with siloed development and security operations to get up to speed, and seriously consider deploying hyper automation to empower a united IT team.

Andrew Souter is the Area Vice President APAC PreSales at Ivanti.

Breaking down siloes with unified and self-service IT - Insight from Ivanti