CX solutions provider Avaya exits Chapter 11, announces new Board

Alan Masarek, Chief Executive Officer at Avaya
Alan Masarek, Chief Executive Officer at Avaya

Avaya Holdings Corp. (Avaya), a customer experience solutions provider, has completed its financial restructuring and emerged from the Chapter 11 process with a growth-oriented capital structure that includes about $650m in liquidity and a net leverage ratio of less than 1x. This milestone completes a critical step in the company’s business transformation.

Avaya is focused on building on its iconic brand, customer footprint and massive partner ecosystem to deliver innovation without disruption on a global scale. The firm’s product innovation investments will further focus on the Avaya Experience Platform, which enables firms to enhance their customer experience capabilities across communications channels.

Since the start of the year, the company has rolled out more than 150 new product features and enhancements across its portfolio and launched Avaya Enterprise Cloud, a dedicated instance of Avaya’s core contact centre, collaboration and unified communications software solutions for large enterprises. In addition, Avaya remains poised to capitalise on its product development momentum and address the current and future needs of its customers.

What does the new chapter mean for Avaya?

Alan Masarek, Avaya’s Chief Executive Officer, said, “Today, we turn the page and enter a new future for Avaya, our people and our clients. We are excited to fully realise the hard work we’ve put into our business transformation. We are moving ahead with significant financial resources to accelerate investment in our portfolio as we continue delivering innovation without disruption to our clients. Our clients are at different stages of their cloud journey.”

“They want to move at a pace that meets their business needs – and in a way that allows them to adopt advanced functionality without business disruption. Avaya’s product roadmap was designed to do just this, incorporating input from our clients about the capabilities most meaningful to them. At a time when innovation has never been more important to a company’s success, we are proud to be an answer to our clients’ most pressing challenges.”

“We also welcome a new Board of Directors with extensive industry and financial leadership experience that will help Avaya usher in a new era of growth and operational excellence.”

“The board members bring decades of expertise, insights and skillsets to support Avaya as we invest in driving the next wave of innovation in enterprise communications and providing our customers and partners with true omnichannel customer experience solutions.”

“I appreciate the strong support that our investors have demonstrated throughout this process, and I thank our customers, partners, team members and other stakeholders for their unwavering commitment and trust in Avaya,” Alan Masarek further commented.

Who are the new members of Avaya’s Board?

The Avaya Board of Directors now comprises nine directors, including:

  • Alan Masarek is an industry innovator with over 30 years of experience leading communications, information technology and business services companies.
  • Patrick Bartels, Managing Member of Redan Advisors, brings over 20 years of experience driving value for stakeholders of private and public companies through governance, incentive alignment, management evaluation, finance, capital markets and M&A.
  • Patrick Dennis, Chief Executive Officer of ExtraHop, brings nearly 25 years of experience leading high-growth public and private companies in the software and information technology industries, including as CEO of Alvaria and Guidance Software and in leadership roles at EMC and Oracle.
  • Robert Kalsow-Ramos, Partner in Private Equity at Apollo Global Management, Inc., is an experienced investment professional with deep expertise in the technology and services sectors and a successful track record of working with management teams to drive growth, innovation and stakeholder value creation.
  • Marylou Maco, most recently Executive Vice President, Worldwide Sales and Field Operations at Genesys, brings three decades of industry experience and expertise in driving revenue and expanding market share in enterprise software, cloud services and network computing for global organisations.
  • Aaron Miller, Partner in Private Equity at Apollo Global Management, Inc. and Head of Apollo Portfolio Performance Solutions, brings three decades of operational expertise driving successful company transformations across sectors.
  • Donald E. Morgan, III CFA, Chief Investment Officer, Managing Partner and Portfolio Manager at Brigade Capital Management, LP, co-founded the firm in 2006 and has been instrumental in driving the firm’s growth, which has approximately $26 billion in assets under management.
  • Tod Nielsen, most recently President and Chief Executive Officer of TalkWalker, is an industry veteran with decades of leadership experience connecting customers to SaaS and software platforms, including in executive roles at Salesforce, VMWare, Heroku, Oracle and Microsoft.
  • Jacqueline Woods, Chief Marketing Officer at Teradata, is a technology and marketing executive with a strong track record of leading corporate transformations and growing successful businesses by enriching customer experiences.

Kirkland & Ellis LLP served as legal counsel to Avaya, Evercore Group L.L.C. as financial advisor and AlixPartners, LLP as restructuring advisor. Akin Gump Strauss Hauer & Feld LLP, Centerview Partners LLC and Alvarez & Marsal LLP served as legal counsel, investment banker and financial advisor, respectively, to an ad hoc group of Avaya’s first lien lenders.

Paul, Weiss, Rifkind, Wharton & Garrison LLP served as legal counsel and FTI Consulting, Inc. as financial advisor to an ad hoc group of Avaya’s first lien lenders. Debevoise & Plimpton LLP served as legal counsel to certain holders of Avaya’s secured exchangeable notes.