Australia Post blasted with six ways to ensure your parcels arrive safely

With delays and interruptions to Australia Post’s service in the pandemic, the company has received backlash for auctioning off customers’ items that didn’t make it to their doorsteps.

Be it an expensive piece of tech or a small gift, there is nothing worse than experiencing delayed or lost deliveries and the sender then having to track or resend the item.

We share 6 precautions to take before sending an item to make sure it is delivered.

Secure Packaging

Even if your parcels won’t be traveling on a cargo plane to be shipped internationally, it will still be processed by at least two depots and placed on conveyor belts.

Therefore, ensuring that the packaging is secure is very important.

Whilst damage to your parcel on any route of delivery is very unlikely, it is always worth packaging your items with extra precaution. Packaging items in bubble wrap within sturdy cardboard boxes tightly shut with packing tape is the most secure way to send something off.

Ensure correct delivery and returns address

Whilst it may seem like an obvious one, making sure you don’t make a typo when printing your delivery and returns addresses will save you a whole lot of hassle in the long run.

Make sure you clearly and correctly print the address on a visible area of the package, ensuring you have covered any previous address marks so the courier service won’t get confused.

Sending abroad, the format of an address is different. It is always worth double-checking with your recipient or sender to make sure the address is correct and ready to be printed.

Include all necessary documents

When shipping you can provide clients with the documents and labels needed free of charge.

Ensuring all documents are included in the packaging is important. Not only does it provide the customer with a guarantee for their items, but also helps with any lost deliveries.

Make sure forms are filled in correctly, not to be rejected at checks in the depot or customs.

Get transit insurance

Transit cover will facilitate offering protection to your items from loss or damage as standard. However, for items of sentimental value, it is worth taking out extra insurance.

Goods in Transit cover acts as a door-to-door insurance policy that protects the items from the point of collection to the point of delivery onto the doorstep of your recipient.

Ask for an alternative ‘safe place’

For customers who aren’t able to receive their parcel at the estimated time of delivery, it is advisable for them to list a ‘safe place’ or a ‘trusted neighbor’ for their delivery.

On the customers tracking, allow them to add a safe place option before dispatch redirect the parcel. Get in touch with the recipient and ask if alternative delivery is necessary.

To know the full whereabouts of your parcels, having a tracking service is extremely helpful.

For example, Interparcel offers full tracking services for multiple couriers, being integrated with the top shopping cart platforms, to help streamline your parcel shipping.

Don’t attempt to send prohibited items

And most importantly, do not attempt to send prohibited items. These are items such as weapons, knives, keys, chemical/solvents, E-cigarettes and dangerous goods.

The full list of items can be found here.

If you do send something from this list, whether it be accidentally or on purpose, your parcel may be refused at customs and returned to you or even destroyed.


Nick Drewe, money-saving expert at Australian-based discounts platform, Wethrift