From pianos to satellite dishes, Australians are giving their local couriers a run for their money by ordering weird and wacky items.
With online shopping set to boom amid the current lockdowns, restrictions and end of financial year sales, new research reveals the strangest items Australians have had delivered to their home, as 77% admit they’ve placed a weird order.
CouriersPlease (CP) commissioned a survey of an independent panel of 1010 Australians, to uncover the strangest, oddest-shaped items Australians have had delivered this year.
CouriersPlease survey on strange deliveries
Furniture and whitegoods topped the list of delivery categories, with trampolines, office equipment and outdoor BBQ settings among the more popular items online shoppers are having delivered to their homes.
CP says that gym equipment, such as treadmills, weights and exercise bikes, came second.
Pet supplies and toys are also popular delivery items, with orders including kitty litter bags, bulk pet food and scratching posts, frequently dropped to doorsteps across the country.
Other weird items Australians shamelessly admit to having delivered include adult toys, framed artworks and bulky musical instruments.
This suggests Aussies are willing to buy almost anything online, given the recent eCommerce boom and the efficiency and convenience this has added to the lives of millions.
In fact, Australians spent $45.6 billion online in 2020, and this is expected to increase in 2021 as a growing number of retailers shift their focus to eCommerce to meet demand.
Challenges for logistics companies like CouriersPlease
Two-thirds of Australian consumers (57%) admit it would have been challenging for logistics companies to deliver their item undamaged or intact.
A larger proportion of 18-30-year-olds were more likely to empathise with couriers, at 65%, compared with 50% of over 50s. However, the vast majority of Aussies (86%) believe it is reasonable to allow extra delivery time in order for their parcel to arrive safely.
The new research comes as restrictions and lockdowns are put in place across the country following increasing COVID cases and retailers prepare for one of the nation’s busiest sales periods, with end of the financial year sales currently in full force.
Aussie shoppers will spend $15 billion in the final 14 days of the current financial year.
Phil Reid, Chief Operating Officer at CP, says: “Aussies are continuing to gravitate towards eCommerce as their preferred way to shop, and a growing number of brick-and-mortar retailers are making the shift to online to meet this demand.”
“Online shopping tends to spike during the restrictions and lockdowns, as well as major retail events such as end of financial year sales, placing added pressure on retailers and couriers.”
“As a result, orders may take longer to process, and delivery delays are likely to happen.”
“It is important to reconsider ordering urgent items during this period and Aussies should allow one to two extra days for their order to arrive, even when selecting express shipping.”
“Fragile or oversized items need more time and care to deliver and guarantee safe delivery.”
“Given the fact that such a large number of Aussies admit to having strange, oddly-shaped and oversized items delivered, retailers and couriers should prepare to process and deliver all manner of orders during the EOFY sales, and beyond.”