The ALDO Group onboards Fluent Order Management to bolster CX

The ALDO Group has chosen Fluent Commerce‘s unique distributed Order Management System (OMS), Fluent Order Management, to assist them with evolving into an intelligent supply chain for omnichannel order fulfillment. The ALDO Group is a Canadian multinational retailer that owns and operates a worldwide chain of shoe and accessories stores.

What does the partnership mean for clients?

Celebrating 50 years in business in 2022, it has grown to become a worldwide corporation, with over 1,500 stores in over 100 countries, under three retail banners: ALDO, Call It Spring and GLOBO. Fluent Order Management will be implemented across all three retail banners.

Immediate advantages for the firm and its clients are the ability to open and manage orders from any sales channel and to coordinate the fulfillment process across all client touchpoints.

The implementation of Fluent Order Management has provided ALDO, Call It Spring and GLOBO with real-time inventory, which allows for awareness of exactly which goods are selling and where. In addition, clients can check which products are in stock before visiting a shop or making an online purchase, thus improving the overall customer experience (CX).

What does this mean for Fluent and the ALDO Group?

Graham Jackson, Chief Executive Officer at Fluent Commerce
Graham Jackson, Chief Executive Officer at Fluent Commerce

Commenting on the partnership, Graham Jackson, CEO, Fluent Commerce, said, “I’m thrilled to see a renowned business like the ALDO Group utilise Fluent Order Management.”

“The platform’s strength and rapid time to market has proved exactly what we can do to help businesses with their ecommerce initiatives, offering them the flexibility to adapt and develop new revenue sources while also providing clients with more delivery alternatives.”

“When it came to selecting an OMS, the flexibility of Fluent Commerce’s offering stood out. We need a platform that will meet the consumer expectations of today and tomorrow. That requires it to have the potential to exceed expectations as we grow, and we found Fluent’s product has that,” said Matthieu Houle, Chief Information Officer at the ALDO Group.

The ALDO Group, which employs 5,500 staff across North America, will roll out Fluent Order Management in Canada and US across three retail banners: ALDO, Call It Spring and GLOBO.