Akkodis tapped by Thales to deliver customer support engineering help

Akkodis, part of the Adecco Group, announced that it has been selected by Thales to deliver customer support engineering services. Thales is a global technology solutions, products and services provider to the aerospace, defense, transportation and security sectors.

Akkodis, a global digital engineering company and Smart Industry firm, has been selected to provide customer support engineering services that span the breadth of Thales’ portfolio, including Integrated Logistics Support (ILS), technical publication and training services.

What are the terms of the partnership?

As per the deal, Akkodis’ engineers will work alongside Thales’ teams from ideation through the design and development phases, and beyond to encompass the in-service support phase. This will help to ensure that products and solutions are optimized to accommodate the in-service qualities of safety, reliability and maintenance, as specified by Thales’ end customers.

The engineers will author technical documents associated with these solutions, like safety, functionality and maintenance procedures. The Akkodis teams will perform training on these systems. Following a competitive procurement process, Akkodis was picked on the strength and breadth of its offering, as well as its global footprint and scale, including centers of excellence in France, India, Romania and Morocco – areas of particular importance to Thales.

Akkodis’ track record of delivering customer support project execution excellence to leading aerospace firms, combined with its long-standing and close relationship as a Thales ‘gold status’ engineering services provider were key strengths that led to the selection of Akkodis.

What does the partnership mean for Thales and Akkodis?

Paolo del Noce, Group SVP Global Sales, Akkodis
Paolo del Noce, Group Senior Vice President Global Sales at Akkodis

Paolo del Noce, Group SVP Global Sales, Akkodis, said “We are honored to have been picked by Thales as a global customer support engineering services partner. This award underscores Akkodis’ position as a global Smart Industry leader and tech partner of choice for Aerospace and other industries. We are passionate about co-creating solutions with Thales that drive purposeful innovation, improve quality of life and contribute to sustainable societies.”

Commenting on the partnership, Deepak Talwar, VP Global Procurement for Engineering Services, Thales, said “Akkodis brings end-to-end advanced engineering capabilities, technical expertise and the strong global footprint needed to support Thales around the planet.”

“This will contribute value, enabling us to help our customers carry out their critical missions with the most innovative, flexible and compliant solutions on the market,” he added.