Airship to power experiences for the official 2023 SXSW GO Mobile app

Mobile app experience firm Airship announced that South by Southwest® Conference and Festivals (SXSW®) is once again using the Airship App Experience Platform to power push notifications and in-app messaging for the SXSW GO mobile app, presented by Showtime.

What does the partnership mean for customers?

SXSW will use Airship’s new no-code app experiences for more agile app onboarding to ensure conference and festival attendees are set up to get the most value from the app. SXSW has extended its use of Airship Mobile Wallet by digitizing SXXpress credentials to enable attendees to skip the lines at select sessions, showcases, screenings and parties.

The SXSW GO mobile app is the digital key to SXSW. It enables attendees to build personal schedule, get event navigation information, and discover new music, films and sessions.

No-Code App Experiences Set the Stage for Success

With Airship’s AXP Scenes, the entire team at SXSW is empowered to create and optimize multi-screen walkthroughs that explain the value of opting in to notification and sharing location permissions, which are critical to digitally enhancing attendees’ experiences.

In addition, other Scenes have been created to encourage app users to finalize their profile, share their favorites and fully adopt features like building their personalized schedule.

All of this is tightly integrated with lifecycle messaging to guide and inform attendees throughout the conference and festivals. Organizers will also use no-code AXP Surveys to measure satisfaction and sentiment around individual sessions and showcases.

Expanded Use of Mobile Wallet Unlocks VIP-Type Experiences

The SXSW team is using Airship Mobile Wallet to offer the SXXpress Pass. The digital express pass allows registered attendees to skip the line for music festival showcases, film and TV screenings, comedy festivals, conference sessions and select parties. Festival goers will be able to request a limited number of SXXpress Passes in the SXSW GO app or SXSW Schedule starting at 9 a.m. the day before the events to which they want priority access.

SXSW began using Airship Mobile Wallet in 2016 to transition from physical guest credentials to digital wallet passes, saving valuable time for attendees and staff. In that first year of operations, they increased credentials issued by 25% and reduced costs by 54%.

Location-Targeted Messaging Drives Discovery

The city of Austin is bustling with activity during SXSW, and location-targeted messaging can help attendees discover events. SXSW has set up geofences around the area to trigger location-targeted push notifications from Airship featuring machine-learning suggestions based on festival goers’ personalized schedules and Agenda Gaps to maximize their time.

What does the partnership mean for SXSW and Airship?

Thomas Butta, Chief Strategy and Marketing Officer at Airship

“SXSW is dedicated to helping creative people achieve their goals, and for more than 10 years they have turned to Airship to bring their mobile app to life with experiences that help conference and festival attendees discover and make the most of SXSW. Their constant drive to experiment and willingness to push the boundaries of what is possible has made working with SXSW very rewarding,” said Thomas Butta, Chief Strategy and Marketing Officer, Airship.

“Airship has been a creative technology partner to our team for a decade and counting, working closely with us and our other partners to deliver innovative mobile app experiences that unlock the magic of SXSW,” said Michael Brown, Vice President of Innovation, SXSW.

“The SXSW GO app is the best way for people to get the most from the conference and festivals, whether they’re here in-person or joining from home,” Michael Brown further said.

SXSW attendees can learn more and download the SXSW GO mobile app here. For more than a decade, Airship has partnered with event app platform Eventbase to power mobile app experiences for many of the world’s largest events, including SXSW. Airship is exhibiting at SXSW 2023 at the Creative Industries Expo, booth #416 at the Austin Convention Center. SXSW attendees can request a meeting with Airship or schedule a demonstration here.