The 2022 Australia Post Online Retail Industry Awards (ORIAS) winners were announced in front of a sold-out evening celebrating the excellence of innovative multichannel and online retailing visionaries. This was the first ORIAS ceremony to be held in person since 2019, treating guests to a night of world-class entertainment at the ICC Sydney Grand Ballroom.
What were the award categories?
The ORIAS has established itself as Aussie’s most prestigious retail awards program, now in its 12th year of recognising the exceptional achievements of the top eCommerce players. The 2022 Australia Post ORIAS boasted an impressive lineup of categories that included;
- Australia Post People’s Choice Award for both small and large retailers
- Best B2B Online Retailer
- Best Community Initiative
- Best Multichannel Retailer
- Best Online Retail Marketing
- Best Phygital Initiative
- Best Pureplay Retailer
- Best Small Independent Retailer
- Best Social Commerce Initiative
- Customer Service Excellence
- Industry Recognition
- International Conqueror
- Technology Champion.
The awards also welcomed one retailer into the Hall of Fame and announced the Online Retailer of the Year. Winners spanned several retail categories including leading local and international brands such as Showpo, Appliances Online, and Cotton On. As the ORIAS were held virtually in 2021, the celebration also commended winners from last year’s edition.
What were the executive’s thoughts on the ceremony?
Australia Post Executive General Manager, Customer & Commercial, Gary Starr said it was wonderful to see the industry come together again to celebrate the awards in person.
“We’re proud to have supported the ORIAS for many years now, bringing the eCommerce community together to acknowledge the remarkable efforts of these online retailers. A huge congratulations to the 2021 and 2022 winners across all the categories,” Mr. Starr said.
Who were the night’s winners?
Judges represented a cross-section of the online retail community like Head Judge, Peter Knock (National Online Retailers Association) and judges Rose Yip (Australia Post), Emma Sharley (Sharley Consulting), Matt Newell (The General Store), Louisa Simpson (Practical eCommerce Consulting), Mark Baarste (markbaarste.com) and Matt Smith (Online Retailer).
Best Community Initiative – Community Service Award
Winner: i=Change
Finalists: Adorn Cosmetics, Go For Zero, Good360 Australia, Prized Life, Showpo
Best Multichannel Retailer
Winner: Winning Appliances
Finalists: Amart Furniture, Barbeques Galore, Cotton On, Domino’s Pizza Enterprises, Tigerlily
Best Phygital Initiative
Winner: Cue Clothing Co
Finalists: Bailey Nelson, Inspiring Vacations, Mobile Tyre Shop, Naked Wines Australia, Supercheap Auto
Best Pureplay Retailer
Winner: Appliances Online
Finalists: Babyboo Fashion, Booktopia, Designerex, Lovehoney, Showpo
Best Small Independent Retailer
Winner: UNE PIECE
Finalists: Adventure Snacks, Amino Z, Botanicals by Luxe, Hero Packaging, Kavalri Jewellery
Best Social Commerce Initiative
Winner: Showpo
Finalists: Hello Molly, MESHKI, Miss Amara, Spend With Us – Buy From A Bush Business, St Frock
Australia Post ORIAS 2022 Winners
Best B2B Online Retailer
Winner: Hero Packaging
Finalists: Cargo Crew, Hampers with Bite, Signet, Urban Rituelle, WHOLA
Customer Service Excellence
Winner: Appliances Online
Finalists: birdsnest, Miss Amara, Oz Hair & Beauty, Salvos Stores, Showpo
International Conqueror
Winner: Quad Lock
Finalists: Cotton On, Lyre’s Spirit Co, MESHKI, Penfolds Wines, Showpo
Technology Champion
Winner: Cotton On
Finalists: Amart Furniture, Carma, Hello Molly, Optus, Showpo
Best Online Retail Marketing
Winner: Salvos Stores
Finalists: Appliances Online, Lovehoney, Lyre’s Spirit Co, Naked Wines Australia, Showpo
Industry Recognition
Winner: Paul Waddy
Finalists: Brendan Sweeney, Hannon Comazzetto, Jane Lu, Kirsten Kore, Travis Wright
Online Retailer of the Year
Winner: Appliances Online
Hall of Fame
Winner: Lovehoney
Australia Post People’s Choice Awards – Small Retailer Under $100k Annual Revenue
Winner: Ruby’s Home Store
Finalists: Just Creations, Lone Star, Slim Mama Co., Tara’s Candy Bar, The Type 1 Foundation
Australia Post People’s Choice Awards – Small Retailer Over $100k Annual Revenue
Winner: 4 Ingredients
Finalists: 4 Ingredients, Australian Made Clothes, Australian Working Dog Rescue, Jess Keeli Creative, Swin by Elly, Woohoo Body
Australia Post People’s Choice Awards – Large Retailer Over $1M Annual Revenue
Winner: Kogan.com
Finalists: Babybee, Beserk, Bulk Nutrients, Koh, THE ICONIC
Who were Australia Post ORIAS 2021 Winners?
- Best B2B Online Retailer – Signet
- Best Community Initiative – Community Service Award – Flora & Fauna
- Best Multichannel Retailer – Winning Appliances
- Best Online Retail Marketing – Naked Wines Australia
- Best Phygital Initiative – Cue Clothing
- Best Pureplay Retailer – Appliances Online
- Best Small Independent Retailer – Etoile Collective
- Best Social Commerce Initiative – Esther & Co.
- Customer Service Excellence – Appliances Online
- International Conqueror – Lyre’s Spirit Co.
- Technology Champion – Tinyme
- Industry Recognition – Julie Mathers
- Online Retailer of the Year – Appliances Online
- Hall of Fame – Tinyme
- Small Retailer under $100K Annual Revenue – Australian Made Clothes
- Small Retailer over $100K Annual Revenue – Thermo Foodie and the Chef
- Large Retailer Over $1M Annual Revenue – Kogan.com
